New Watson Explorer features include advanced content analytics capabilities giving users a view into structured and unstructured data which can help them to deliver better performance and real-time results. Watson Explorer provides the bridge between cloud-based services and on-premise proprietary information, making it the logical first step in a Watson journey.
Take, for example, a customer service representative at a global retailer. Hundreds of billions of customer service calls are handled annually, during which an average customer service representative interfaces with over ten different systems per call, requiring them to move between different applications, run multiple searches, mentally correlate the information and respond to the customer all in real-time – a monumental undertaking. When a customer calls with questions, representatives face a struggle to create a consistently excellent experience for their customer due to challenges finding, organizing, analysing and correlating the right information for that specific customer at that moment.
Cognitive exploration can enhance a user’s ability to use information to make more informed, evidence based decisions. It does this by providing information and understanding from relevant sources, much like a human would. With Watson Explorer, for example, a representative is able to ask a question in natural language and instantly retrieve relevant content, expertly culled from a variety of data sources, both structured and unstructured. Watson Explorer's content analytics feature leverages the power of natural language processing to enable organizations to extract meaning from content such as customer comments, messages, social media, legal documents and research reports
"Exploration of data is part of a journey toward discovery of valuable information to help organizations make critical business decisions,” said Stephen Gold, VP, IBM Watson Group. “We are continually looking for ways to provide enterprise customers with tools that will make a difference to their employees and drive results for their bottom line. Watson Explorer brings cognitive capabilities to users at every level, giving them real-time access to the valuable information often locked in structured and unstructured data."
Key functions in Watson Explorer include:
Explore - Watson Explorer combines content and data from many different systems throughout the enterprise and public sources and presents it to users based on their role and current activities, which can dramatically reduce the amount of time spent looking for information, and increasing their ability to work smarter.
Analyse - Watson Explorer's content analytics capabilities enable users to uncover trends, patterns and correlations from unstructured information using natural language processing technology, delivering insights in hours or days rather than or weeks or months. Those insights are then available to users in real-time as a 360-degree view.
Interpret - Watson Explorer provides the ability to integrate a growing list of IBM Watson Developer Cloud services for an enhanced experience leveraging the combined strength of exploration, analytic and cognitive capabilities. As new capabilities are developed by IBM and exposed in the Watson Developer Cloud, they will be made available to qualified Watson Explorer users who license the Watson Developer Cloud services. The available services for integration with Watson Explorer at the time of release are: question answer, user modeling, relationship extraction, message resonance, concept expansion, language identification and machine translation.
Watson Explorer is currently available as two principal offerings:
Enterprise Edition provides search and 360-degree information applications across multiple sources, as well as the ability of qualified customers to license cognitive services from the Watson Developer Cloud to help enhance, scale, and accelerate human expertise.
Advanced Edition includes all of the capabilities of Enterprise Edition plus advanced content mining and content analytics to help organisations take the next step with advanced content mining and analytics capabilities to aggregate, analyse and visualise massive amounts of unstructured content to expose new insights.
The Singapore government and the National University of Singapore (NUS) recently announced IBM Watson alliances. Read about the Singapore government collaboration here and the NUS partnership here.
Take, for example, a customer service representative at a global retailer. Hundreds of billions of customer service calls are handled annually, during which an average customer service representative interfaces with over ten different systems per call, requiring them to move between different applications, run multiple searches, mentally correlate the information and respond to the customer all in real-time – a monumental undertaking. When a customer calls with questions, representatives face a struggle to create a consistently excellent experience for their customer due to challenges finding, organizing, analysing and correlating the right information for that specific customer at that moment.
Cognitive exploration can enhance a user’s ability to use information to make more informed, evidence based decisions. It does this by providing information and understanding from relevant sources, much like a human would. With Watson Explorer, for example, a representative is able to ask a question in natural language and instantly retrieve relevant content, expertly culled from a variety of data sources, both structured and unstructured. Watson Explorer's content analytics feature leverages the power of natural language processing to enable organizations to extract meaning from content such as customer comments, messages, social media, legal documents and research reports
"Exploration of data is part of a journey toward discovery of valuable information to help organizations make critical business decisions,” said Stephen Gold, VP, IBM Watson Group. “We are continually looking for ways to provide enterprise customers with tools that will make a difference to their employees and drive results for their bottom line. Watson Explorer brings cognitive capabilities to users at every level, giving them real-time access to the valuable information often locked in structured and unstructured data."
Key functions in Watson Explorer include:
Explore - Watson Explorer combines content and data from many different systems throughout the enterprise and public sources and presents it to users based on their role and current activities, which can dramatically reduce the amount of time spent looking for information, and increasing their ability to work smarter.
Analyse - Watson Explorer's content analytics capabilities enable users to uncover trends, patterns and correlations from unstructured information using natural language processing technology, delivering insights in hours or days rather than or weeks or months. Those insights are then available to users in real-time as a 360-degree view.
Interpret - Watson Explorer provides the ability to integrate a growing list of IBM Watson Developer Cloud services for an enhanced experience leveraging the combined strength of exploration, analytic and cognitive capabilities. As new capabilities are developed by IBM and exposed in the Watson Developer Cloud, they will be made available to qualified Watson Explorer users who license the Watson Developer Cloud services. The available services for integration with Watson Explorer at the time of release are: question answer, user modeling, relationship extraction, message resonance, concept expansion, language identification and machine translation.
Watson Explorer is currently available as two principal offerings:
Enterprise Edition provides search and 360-degree information applications across multiple sources, as well as the ability of qualified customers to license cognitive services from the Watson Developer Cloud to help enhance, scale, and accelerate human expertise.
Advanced Edition includes all of the capabilities of Enterprise Edition plus advanced content mining and content analytics to help organisations take the next step with advanced content mining and analytics capabilities to aggregate, analyse and visualise massive amounts of unstructured content to expose new insights.
The Singapore government and the National University of Singapore (NUS) recently announced IBM Watson alliances. Read about the Singapore government collaboration here and the NUS partnership here.
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