Avaya, together with its expanded partner ecosystem, which now includes Google (see related news) is ushering in what Avaya calls an “Era of Effortless Engagement,” where natural communications preferences co-exist with enterprise requirements to forge deeper connections between people, and unlock higher levels of productivity and profitability.
“With communication at the heart of so much employee and customer frustration, building engaged organisations is the number one challenge for 21st century business,” said Kevin Kennedy, CEO, Avaya. “Business needs to empower people with technology and services to communicate effectively and effortlessly in the workplace – with each other and with customers."
The Avaya Engagement Environment enables communications capabilities to be combined with business applications, then integrated into workflows and published as a service.
New and enhanced capabilities include:
o Avaya Social Responder: this cloud-based solution for social media monitoring funnels social conversations into a contact center operation for rapid, real-time response and engagement.
o Avaya Engagement Development Platform: Part of the Avaya Engagement Environment (formerly Collaboration Environment), new capabilities allow business analysts, enterprise architects and ISVs to customise and build unique applications and workflows with development tools and a reusable snap-in architecture.
o Avaya Communicator: a rich, single client interface that provides access to all communications channels across the enterprise and midmarket platforms, including the new Avaya Multimedia Messaging and latest version of Avaya Aura Conferencing, version 8.0, allowing employees to toggle between devices on-the-fly.
o Avaya IP Office Select: a unified communications and collaboration solution optimised for mid-market companies with up to 2,500 employees (or 150 locations).
“With communication at the heart of so much employee and customer frustration, building engaged organisations is the number one challenge for 21st century business,” said Kevin Kennedy, CEO, Avaya. “Business needs to empower people with technology and services to communicate effectively and effortlessly in the workplace – with each other and with customers."
The Avaya Engagement Environment enables communications capabilities to be combined with business applications, then integrated into workflows and published as a service.
New and enhanced capabilities include:
o Avaya Social Responder: this cloud-based solution for social media monitoring funnels social conversations into a contact center operation for rapid, real-time response and engagement.
o Avaya Engagement Development Platform: Part of the Avaya Engagement Environment (formerly Collaboration Environment), new capabilities allow business analysts, enterprise architects and ISVs to customise and build unique applications and workflows with development tools and a reusable snap-in architecture.
o Avaya Communicator: a rich, single client interface that provides access to all communications channels across the enterprise and midmarket platforms, including the new Avaya Multimedia Messaging and latest version of Avaya Aura Conferencing, version 8.0, allowing employees to toggle between devices on-the-fly.
o Avaya IP Office Select: a unified communications and collaboration solution optimised for mid-market companies with up to 2,500 employees (or 150 locations).
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