Glen Isla House, a country house accommodation on Phillip Island in Victoria, Australia, has always distinguished itself for combining excellent customer service with cutting edge technology.
To cope with the demands of increasingly discerning and tech-savvy guests, Glen Isla House had been steadily growing its fleet of Apple’s Macs and tablets, in addition to its Windows environment. The property’s IT managers were not only faced with challenges associated in supporting and managing a multi-platform environment, but also needed a solution that would allow its Mac users to run standard Windows applications on their MacOS X desktops and tablets seamlessly, to ensure business processes run smoothly while maintaining high productivity.
They also needed a solution that would enable their management and staff to be continuously connected to the system so they can respond to guests’ needs and queries as efficiently as possible as they move about within the vast confines of the property – whether they are attending guests around the heritage gardens, on the outside dining area, or tidying up rooms in the residences.
“We need to keep getting better with the right technology tools, but neither do we have a huge budget for specialised and dedicated IT headcount to manage our expanding IT system nor buy expensive and redundant hardware,” said Ian Baker, owner and General Manager of Glen Isla House. “Our management and staff love Mac, and at the same time need to utilise some Microsoft applications required for our office processes and productivity.”
Glen Isla House chose Parallels Desktop for Mac Enterprise Edition, as the solution. The software allows its staff to run Windows and Mac applications side by side without rebooting, thereby enabling them to save time, use standard operational processes, and maintain productivity. The solution also met their other critical requirements such as the stability and it has a good track record for companies across a variety of industries – including the hospitality industry – that have adopted a multiplatform approach.
A key benefit of this technology is mobile connectivity, so Glen Isla House also decided to install Parallels Access in all its iPads, enabling it to further streamline its operations. Parallels Access allows their management and staff to access applications stored in their Mac systems remotely, anytime and anywhere, enabling them to provide even better customer service.
“Running Parallels Desktop for Mac Enterprise Edition on all our Mac computers across the property solved our multi-platform management issues,” said Baker. “It gives the management and staff the flexibility they need to run Windows applications and integrate them on their Mac environment – or they can launch the Windows apps, then switch back to Mac to access their other applications quickly.”
Parallels Desktop for Mac Enterprise Edition lets management and staff use the Mac hardware they prefer for the applications they need to do their jobs better. It allows files to be dragged and dropped across different operating systems, making it easy to use. They no longer waste time trying to work with cumbersome dual-boot workstation setups.
In addition, with Parallels Access installed on iPads, staff no longer need to go back to the office Mac computers that run the property’s reservation systems and email, or just to access or input information.
“It has enabled us and our staff to respond quickly to customer requirements, no matter where we are, providing an added value to our guests,” added Baker.
Further, the property’s IT managers still have full control over device access by assigning specific rights to relevant staff. They can also centrally configure and control what staff can have on their Mac or desktop PC, and what they can remotely access on their iPad.
To cope with the demands of increasingly discerning and tech-savvy guests, Glen Isla House had been steadily growing its fleet of Apple’s Macs and tablets, in addition to its Windows environment. The property’s IT managers were not only faced with challenges associated in supporting and managing a multi-platform environment, but also needed a solution that would allow its Mac users to run standard Windows applications on their MacOS X desktops and tablets seamlessly, to ensure business processes run smoothly while maintaining high productivity.
They also needed a solution that would enable their management and staff to be continuously connected to the system so they can respond to guests’ needs and queries as efficiently as possible as they move about within the vast confines of the property – whether they are attending guests around the heritage gardens, on the outside dining area, or tidying up rooms in the residences.
“We need to keep getting better with the right technology tools, but neither do we have a huge budget for specialised and dedicated IT headcount to manage our expanding IT system nor buy expensive and redundant hardware,” said Ian Baker, owner and General Manager of Glen Isla House. “Our management and staff love Mac, and at the same time need to utilise some Microsoft applications required for our office processes and productivity.”
Glen Isla House chose Parallels Desktop for Mac Enterprise Edition, as the solution. The software allows its staff to run Windows and Mac applications side by side without rebooting, thereby enabling them to save time, use standard operational processes, and maintain productivity. The solution also met their other critical requirements such as the stability and it has a good track record for companies across a variety of industries – including the hospitality industry – that have adopted a multiplatform approach.
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| Source: Parallels. |
A key benefit of this technology is mobile connectivity, so Glen Isla House also decided to install Parallels Access in all its iPads, enabling it to further streamline its operations. Parallels Access allows their management and staff to access applications stored in their Mac systems remotely, anytime and anywhere, enabling them to provide even better customer service.
“Running Parallels Desktop for Mac Enterprise Edition on all our Mac computers across the property solved our multi-platform management issues,” said Baker. “It gives the management and staff the flexibility they need to run Windows applications and integrate them on their Mac environment – or they can launch the Windows apps, then switch back to Mac to access their other applications quickly.”
Parallels Desktop for Mac Enterprise Edition lets management and staff use the Mac hardware they prefer for the applications they need to do their jobs better. It allows files to be dragged and dropped across different operating systems, making it easy to use. They no longer waste time trying to work with cumbersome dual-boot workstation setups.
In addition, with Parallels Access installed on iPads, staff no longer need to go back to the office Mac computers that run the property’s reservation systems and email, or just to access or input information.
“It has enabled us and our staff to respond quickly to customer requirements, no matter where we are, providing an added value to our guests,” added Baker.
Further, the property’s IT managers still have full control over device access by assigning specific rights to relevant staff. They can also centrally configure and control what staff can have on their Mac or desktop PC, and what they can remotely access on their iPad.
posted from Bloggeroid
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