ZNetLive helps resellers out with Plesk 12's enhanced cloud services management

ZNetLive, India’s second largest web hosting company, has improved manpower efficiency for its reseller partners by 50% by deploying Odin's Plesk 12. ZNetLive provides dedicated server, virtual private server and cloud hosting services to customers in over 125 countries through its data centres in the US and in the Indian cities of Hyderabad and Bangalore.

Umesh Dubey, Senior System Administrator, ZNetLive said: “One of our key customer segments are resellers. We came to realise that for these companies managing the day-to-day operations of the business can be a challenge, especially when all they had was a website panel that offered very little functionality.” 

Resellers had to log in to individual servers to manage their resources and configure the security settings, and manually migrate their customers from one server or operating system to another. This was inefficient and tied up a great deal of manpower to service current customers.

To provide resellers with enhanced account management capabilities and enable them to manage all the sites from a single dashboard or remotely through a mobile app, ZNetLive decided to offer Plesk 12 as their default control panel. Plesk is designed to help with the management of web, domain name server, mail and other services through a comprehensive and user-friendly interface.

The Plesk 12 deployment has enabled its reseller partners to become more profitable in an increasingly-competitive cloud space through:

· Greater flexibility for resellers to manage their own end-customers without ZNetLive’s support;

· Complete access to account management capabilities;

· Quicker server and platform migration; and

· Enhanced visibility over IT resources. 

The deployment of Plesk has also resulted in more efficient use of human resources. “By automating many of the tasks involved in managing a hosting environment, Plesk has enabled our resellers to reduce manpower requirements by about 50%," said Dubey. “This has enabled them to maximise manpower efficiency by deploying them to higher-value tasks within the company.”

Pavel Ershov, Odin Vice President and General Manager in APAC and Japan, said: “Today, over 50% of all small businesses do not have an online website*; the global online presence market is also forecast to reach US$21 billion by 2016**. This represents a huge untapped opportunity for web hosting companies. Plesk is enabling ZNetLive and its resellers to make the most of this by increasing efficiencies and reducing overall cost, enabling them to concentrate on their core business.”

*Starting to test Google Domains

**Odin SMB Cloud Insights