“Smartphones are increasingly being used for surfing the Web, making reservations, online payments and online shopping, and this has created the need for e-commerce solutions that integrate mobile devices with other sales channels,” says Faisal Ghaus, Vice President of Technavio.
Key vendors mentioned in the report include Accenture, Deloitte Touche Tohmatsu, Demandware, eBay Enterprise, IBM, Oracle, SAP, and Tata Consultancy Services.
According to Technavio, e-tailing is growing and physical stores are converging with digital sales channels. Open-source solution providers will compete against commercial vendors however, the company said.
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