Tesco Malaysia pilots payment alternative with NCR self-checkout technology

A Tesco store in Johor Bahru, Malaysia.

NCR, the consumer transaction technology provider, has announced that Tesco Stores Malaysia has selected NCR self-checkout technology to bring an alternative checkout option for customers in Malaysia. NCR’s research shows that self-checkout solutions can reduce wait times by as much as 40%, while nearly two thirds of shoppers say stores that offer the option of self-checkout provide better customer services.

The Tesco store at IOI City Mall in Putrajaya is the first site of the pilot deployment, which will be followed by Tesco KSL City in Johor. The NCR self-checkout solution enables customers to scan, bag and pay for goods themselves with a user-friendly touchscreen that guides shoppers through the checkout process with animated demonstrations. NCR will provide consulting, training and services to ensure smooth deployment. 

Said Michael Cawley, VP, Asia Pacific, NCR Retail: “By leveraging our solid global deployment experiences, we are helping retailers not only to improve their customer services and differentiate their in-store experiences, but also improve their operating costs.”

Tesco first started using NCR SelfServ checkout in the UK in 2002. The technology is now available at Tesco stores in Ireland, the US, Central and Eastern Europe, South Korea and Thailand.