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Sunday, 16 August 2015

Online visa issuance services now available in the UAE

The Ministry of Interior (MoI) of the UAE, represented by the Naturalization, Residency and Ports Sector, recently launched an online service to allow GCC residents and their escorts to get their UAE entry permits (visas) via the various ports across the country through the “Fawri” portal on the ministry’s website.

These measures are in line with the Ministerial Decree No. 377 of 2014, and in accordance with the required conditions and procedures.

Major General Khalifa Hareb Al Khaili, Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports, indicated that the new service comes in line with the Ministry of Interior’s keenness to keep pace with technology advances in order to expedite passenger movement at the various ports and streamline the visa issuance procedure for passengers before arriving to the country, ultimately save time and effort for travellers.

He said: “The Naturalization, Residency and Ports Sector constantly seeks to further keep pace with the development and progress witnessed by the UAE in all areas. Launching the online visa issuance service for GCC residents and their escort is a paradigm shift in upgrading services’ efficiency, within an integrated strategy towards smart transformation of services and ensure their availability through the Ministry of Interior’s website and smart phones. This approach is in line with the vision of the government aimed at upgrading services provided to the public and empowering the concept of fast, high-quality services.”

Major General Al Khaili pointed out that the visit visa is issued at the various ports in the country, in accordance with Article 42, which covers GCC expats who have not obtained a prior visa or permission. An expat may enter the country if he belongs to any of the following categories: 

·Businessmen, investors, partners, and company managers and representatives; ·Accountants, auditors, doctors, engineers, lawyers and legal advisers; 
·Public sector workers other than workers and laborers; 
·Family members of the abovementioned individuals or entities and their escort, namely the helpers, and individuals sponsored by them; 
·Foreign family members of GCC nationals, their sponsored helpers and escorts; ·GCC truck drivers transporting goods from any of the GCC countries. They are required to submit a sponsor’s letter of no objection (NOC) from the sponsoring entity in the country of issuance; and
·Sponsored of citizens who have residence permits in GCC countries.

For his part, Lieutenant Colonel Faisal Mohammed Al Shimmari, CEO of the Smart Government Program at the Ministry of Interior, underlined the commitment of the Ministry to improve smart e-services provided to customers to reflect the UAE vision 2021. “This is achieved through maintaining the levels of service availability and standards of quality and excellence, so as to boost the customer’s confidence and satisfaction and meet their expectations,” he said.

"The ministry also seeks to live up to its slogan Our Services Within your Reach... Your Satisfaction is our Aim by providing electronic and smart services in a secure, quick and accurate steps, according to the UAE’s National Agenda for the coming years.” 

Lt. Colonel Al Shimmari added that the ministry is focused on customer service. To this end, it has allocated the 800500 hotline to address questions, and invited the public to provide suggestions on service enhancements via the email mobile@moi.gov.ae.


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