NCR, the global player in consumer transaction technologies, has unveiled new solutions to help banks in Singapore better serve customers.
NCR has changed the way an ATM operates with Kalpana, a cloud-based enterprise software platform. Instead of ATMs that have software installed on each machine, Kalpana controls the machines remotely, initially through a thin-client ATM including an Android operating system, and later through other platforms. Thin clients do not actually run software, but accept, and display the results of, service requests which are processed by machines called servers elsewhere in the network, or in the cloud.
Traditionally, ATMs have run on thick-client, PC-based software and hardware technologies physically found in the ATM. When compared to other consumer channels, such as online and mobile, this legacy PC architecture is more inefficient, expensive and complex. These challenges have become heightened following recent industry issues related to security and compliance. Kalpana software is more secure than traditional ATM software because all software updates are made and controlled at the server level.
This model eliminates malware and enables rapid deployment of new devices and ATM services, can reduce costs by up to 40%, and create better customer experiences.
“NCR’s Kalpana software is the most disruptive change to the ATM ecosystem in decades. Business and consumer applications are increasingly turning to enterprise or cloud-based solutions that reshape security and enable fast, nimble and dynamic customer experiences,” said Matthew Heap, Director for Marketing and Solutions Management, NCR Financial Services, Asia Pacific.
“Kalpana software is ideal for financial institutions and independent ATM deployers looking to improve security, quickly advance service delivery through technology, and reshape their cost to serve.”
The Kalpana software is designed to enable innovation. Currently, new ATM services can take months or years to bring to market as operators navigate through multiple vendor systems, including processors, switches, ATM vendors, regulators and software makers. Kalpana software can introduce new services at twice the speed of today at a much lower cost, NCR adds.
Kalpana software works seamlessly with existing banking and IT infrastructure, connecting to existing ATM networks and other consumer-facing channels to allow transactions and services to be shared and re-used elsewhere. NCR envisions that financial institutions and independent ATM deployers will manage a combination of conventional ATMs and thin client ATMs.
NCR also unveiled new branch transformation technologies to improve the customer experience and reduce the cost of operations. The NCR SelfServ 91 helps banks to offer over 90% of teller transactions through an assisted service model, making a modern, open plan branch layout possible without the costs of opening a full-service branch. The SelfServ 83, a cash recycler (cash deposit machine accepting cash that can be re-dispensed, or 'recycled') with a modern interface helps banks to handle the highest volumes of both cash dispense and deposit based transactions resulting in reduced operational cost, enhanced customer service and branch staff freed to focus on revenue generation.
“With 80% of product sales still being closed at the branch, it is more important than ever that banks offer an excellent customer experience, said Yiannos Papadopoulos – NCR VP for Southeast Asia.
“Bank branches continue to be an integral part of personalised banking, and this trend will continue as banks look to redefine the role of branches. NCR is playing a critical role to assist banks during this transformational journey with our next-generation solutions to unlock amazing customer experiences.”
Papadopoulos added that Southeast Asia is a very strategic market for NCR, with banks in the region replacing legacy technology and the markets in Indonesia and Thailand growing as the unbanked population demands banking services.
Globally ATMs distribute 50% of the cash that consumers carry. In certain markets there is high deposit activity and high deposit volumes, which can be costly to process and lead to delays in the branch that inconvenience the businesses depositing plus other customers.
“As retail banking products become increasingly commoditised the customer’s experience with the branch staff may be the best opportunity for the bank to differentiate itself from the rest and cash recycling is one of the many solutions to deliver cost optimisation while enabling revenue growth and exceptional consumer service,” said Midge Pan, MD, financial sales, NCR Singapore.
“NCR’s core strategy is to combine automation and self-service in the branch with a highly productive and enabled staff to deliver a better branch experience for improved customer experience.”
Both Papadopoulos and Pan took on their present roles relatively recently, with the appointments announced in April 2015 - another indication of the importance that NCR puts on Southeast Asia.
The Kalpana software is part of an enterprise platform that can deliver transactions and services to traditional ATMs with Windows operating systems, as well as new thin-client ATMs. These ATMs can be either NCR or non-NCR branded. In order to maximise the value of the software, NCR is simultaneously launching a new thin-client hardware solution: the NCR Cx110 ATM.
The new ATM looks very different than a traditional ATM, with a sleek, curved interface on a thin bezel. Its 10" touchscreen replaces the traditional pinpad, and integrated biometrics and cameras provide ATM operators and consumers with the latest in security and user experiences.
The Cx110 ATM uses tablet technology in combination with cloud technology to move control and security of ATM transactions to the deployer’s enterprise infrastructure. The NCR Cx110 ATM includes minimal client software to run the ATM. The vast majority of the bank or ATM operator’s software stack is located on enterprise servers. This new approach will reduce the cost of operating ATMs as software maintenance and upgrades are centralised and secure, and avoid the need for ATMs to be updated on-site, as is traditional.
NCR has changed the way an ATM operates with Kalpana, a cloud-based enterprise software platform. Instead of ATMs that have software installed on each machine, Kalpana controls the machines remotely, initially through a thin-client ATM including an Android operating system, and later through other platforms. Thin clients do not actually run software, but accept, and display the results of, service requests which are processed by machines called servers elsewhere in the network, or in the cloud.
Traditionally, ATMs have run on thick-client, PC-based software and hardware technologies physically found in the ATM. When compared to other consumer channels, such as online and mobile, this legacy PC architecture is more inefficient, expensive and complex. These challenges have become heightened following recent industry issues related to security and compliance. Kalpana software is more secure than traditional ATM software because all software updates are made and controlled at the server level.
This model eliminates malware and enables rapid deployment of new devices and ATM services, can reduce costs by up to 40%, and create better customer experiences.
“NCR’s Kalpana software is the most disruptive change to the ATM ecosystem in decades. Business and consumer applications are increasingly turning to enterprise or cloud-based solutions that reshape security and enable fast, nimble and dynamic customer experiences,” said Matthew Heap, Director for Marketing and Solutions Management, NCR Financial Services, Asia Pacific.
“Kalpana software is ideal for financial institutions and independent ATM deployers looking to improve security, quickly advance service delivery through technology, and reshape their cost to serve.”
Heap further explained that legacy ATMs may be between 10 and 30 years old, making them relatively expensive to manage, to migrate, and expensive to refill with cash compared to present-day systems and the business models that banks need to adopt. "We've taken a completely fresh look at ATM architecture," he said. "This is a system that will allow banks to be a lot more innovative in terms of the services they want to bring to customers."
The Kalpana software is designed to enable innovation. Currently, new ATM services can take months or years to bring to market as operators navigate through multiple vendor systems, including processors, switches, ATM vendors, regulators and software makers. Kalpana software can introduce new services at twice the speed of today at a much lower cost, NCR adds.
Kalpana software works seamlessly with existing banking and IT infrastructure, connecting to existing ATM networks and other consumer-facing channels to allow transactions and services to be shared and re-used elsewhere. NCR envisions that financial institutions and independent ATM deployers will manage a combination of conventional ATMs and thin client ATMs.
NCR also unveiled new branch transformation technologies to improve the customer experience and reduce the cost of operations. The NCR SelfServ 91 helps banks to offer over 90% of teller transactions through an assisted service model, making a modern, open plan branch layout possible without the costs of opening a full-service branch. The SelfServ 83, a cash recycler (cash deposit machine accepting cash that can be re-dispensed, or 'recycled') with a modern interface helps banks to handle the highest volumes of both cash dispense and deposit based transactions resulting in reduced operational cost, enhanced customer service and branch staff freed to focus on revenue generation.
“With 80% of product sales still being closed at the branch, it is more important than ever that banks offer an excellent customer experience, said Yiannos Papadopoulos – NCR VP for Southeast Asia.
“Bank branches continue to be an integral part of personalised banking, and this trend will continue as banks look to redefine the role of branches. NCR is playing a critical role to assist banks during this transformational journey with our next-generation solutions to unlock amazing customer experiences.”
Papadopoulos added that Southeast Asia is a very strategic market for NCR, with banks in the region replacing legacy technology and the markets in Indonesia and Thailand growing as the unbanked population demands banking services.
Globally ATMs distribute 50% of the cash that consumers carry. In certain markets there is high deposit activity and high deposit volumes, which can be costly to process and lead to delays in the branch that inconvenience the businesses depositing plus other customers.
“As retail banking products become increasingly commoditised the customer’s experience with the branch staff may be the best opportunity for the bank to differentiate itself from the rest and cash recycling is one of the many solutions to deliver cost optimisation while enabling revenue growth and exceptional consumer service,” said Midge Pan, MD, financial sales, NCR Singapore.
“NCR’s core strategy is to combine automation and self-service in the branch with a highly productive and enabled staff to deliver a better branch experience for improved customer experience.”
Both Papadopoulos and Pan took on their present roles relatively recently, with the appointments announced in April 2015 - another indication of the importance that NCR puts on Southeast Asia.
The Kalpana software is part of an enterprise platform that can deliver transactions and services to traditional ATMs with Windows operating systems, as well as new thin-client ATMs. These ATMs can be either NCR or non-NCR branded. In order to maximise the value of the software, NCR is simultaneously launching a new thin-client hardware solution: the NCR Cx110 ATM.
The new ATM looks very different than a traditional ATM, with a sleek, curved interface on a thin bezel. Its 10" touchscreen replaces the traditional pinpad, and integrated biometrics and cameras provide ATM operators and consumers with the latest in security and user experiences.
The Cx110 ATM uses tablet technology in combination with cloud technology to move control and security of ATM transactions to the deployer’s enterprise infrastructure. The NCR Cx110 ATM includes minimal client software to run the ATM. The vast majority of the bank or ATM operator’s software stack is located on enterprise servers. This new approach will reduce the cost of operating ATMs as software maintenance and upgrades are centralised and secure, and avoid the need for ATMs to be updated on-site, as is traditional.
NCR is the largest ATM manufacturer in Singapore, with 2,792 machines installed on the island. NCR's customers include DBS with 1,000 ATMs offsite, then OCBC Bank and UOB which account for another 1,200 ATMs offsite. CIMB Bank, Citibank, HSBC, ICBC, RHB and Standard Chartered also work with NCR.
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