Avaya, the business communications software, systems and services provider, today announced that its team engagement solutions have been deployed by InfiniteCare Technology Solutions (ITS), a premium information and communications technology service provider in the Philippines.
The organisation leveraged Avaya Engagement Solutions to improve business mobility, increase sales and reduce costs with a robust networking infrastructure.
In its pursuit to be the leading systems integrator in ICT, ITS needed a robust and scalable network infrastructure that could support its rapid expansion across its seven offices in the Philippines. It chose the Avaya IP Office Platform, which enables continuous delivery of client support services.
“Coupled with the rapidly evolving technology landscape, the maturing customer requirements and limited resources have put added pressure on businesses to rethink their approach to technology and how it will enable them to excel in the increasingly competitive and chaotic business landscape. Avaya truly understands this aspect and is committed to helping future-proof the ITS business.
"Take the deployment of Avaya IP Office for example; with the company wide implementation only taking half a day, it drastically reduced the time wasted on technology upgrades and allowed for the continuous delivery of services with minimal disruption to the business, enabling us to focus on what truly matters – our customers,” said Francis Lee Mondia, Solutions Engineering Manager & Solutions Architect, ITS.
Designed to facilitate a virtual collaboration and communications environment for employees, partners and customers, Avaya one-X Mobile and IP Office significantly improved business mobility by equipping ITS’ workforce with the technology required to be more productive while on-the-go. Deployed in tandem with Avaya IP Deskphones, ITS enjoyed substantial savings in terms of time and effort spent on internal communications and cross-office travel.
In addition to the Avaya IP Office solution, ITS also built a robust network infrastructure with Avaya Networking Solutions. The Avaya Ethernet Routing Switch 3500 connects and powers end-user devices throughout the office, simplifying provisioning and integration for “plug and play” Avaya IP Deskphones. This meant that ITS could quickly provide mobility and agility in response to growing customer demands.
“High mobile penetration driven by affordable smartphones and mobile data plans have created Philippines’ hyper-connected society. Businesses now face immense pressures to provide communications and collaboration capabilities agile enough to support today’s mobile workforce that allow employees to collaborate and communicate wherever they are and on their device of choice. Avaya is proud to partner and enable leading providers like ITS, and remain committed to enabling forward looking businesses in Philippines with collaborative team engagement solutions to stay competitive,” said Edgar Doctolero, Country Director of Philippines, Avaya.
The organisation leveraged Avaya Engagement Solutions to improve business mobility, increase sales and reduce costs with a robust networking infrastructure.
In its pursuit to be the leading systems integrator in ICT, ITS needed a robust and scalable network infrastructure that could support its rapid expansion across its seven offices in the Philippines. It chose the Avaya IP Office Platform, which enables continuous delivery of client support services.
“Coupled with the rapidly evolving technology landscape, the maturing customer requirements and limited resources have put added pressure on businesses to rethink their approach to technology and how it will enable them to excel in the increasingly competitive and chaotic business landscape. Avaya truly understands this aspect and is committed to helping future-proof the ITS business.
"Take the deployment of Avaya IP Office for example; with the company wide implementation only taking half a day, it drastically reduced the time wasted on technology upgrades and allowed for the continuous delivery of services with minimal disruption to the business, enabling us to focus on what truly matters – our customers,” said Francis Lee Mondia, Solutions Engineering Manager & Solutions Architect, ITS.
Designed to facilitate a virtual collaboration and communications environment for employees, partners and customers, Avaya one-X Mobile and IP Office significantly improved business mobility by equipping ITS’ workforce with the technology required to be more productive while on-the-go. Deployed in tandem with Avaya IP Deskphones, ITS enjoyed substantial savings in terms of time and effort spent on internal communications and cross-office travel.
In addition to the Avaya IP Office solution, ITS also built a robust network infrastructure with Avaya Networking Solutions. The Avaya Ethernet Routing Switch 3500 connects and powers end-user devices throughout the office, simplifying provisioning and integration for “plug and play” Avaya IP Deskphones. This meant that ITS could quickly provide mobility and agility in response to growing customer demands.
“High mobile penetration driven by affordable smartphones and mobile data plans have created Philippines’ hyper-connected society. Businesses now face immense pressures to provide communications and collaboration capabilities agile enough to support today’s mobile workforce that allow employees to collaborate and communicate wherever they are and on their device of choice. Avaya is proud to partner and enable leading providers like ITS, and remain committed to enabling forward looking businesses in Philippines with collaborative team engagement solutions to stay competitive,” said Edgar Doctolero, Country Director of Philippines, Avaya.
posted from Bloggeroid
No comments:
Post a Comment