BankDhofar adopts Newgen based platform for automation of core processes

In line with its efforts to provide the best customer experience in the banking industry BankDhofar has successfully implemented a new system to automate all of its core processes across the bank nationwide.

Source: BankDhofar.
Dr Tariq Taha.

Dr Tariq Taha, Assistant General Manager & Chief Information Officer at BankDhofar said: “Following our ‘best customer experience’ approach, we have streamlined all key processes across all BankDhofar branches.This endeavour aims to offer hassle-free, faster service delivery to BankDhofar customers across Oman.”

To achieve a paperless environment, the bank has digitised all paperwork in a centralised repository using Newgen’s Business Process Management (BPM) suite, Enterprise Content Management (ECM) suite, OmniFlow, OmniDocs and OmniScan suits. The project includes automation of processes such as loan approval, credit disbursal and account opening, digitised management of documents, automation, digitisation and consolidation of data - all onto a unified interface.The system also allows easy index-based document retrieval through secure rights-defined access.

“Adoption of this remarkable technology has helped us overcome challenges in the workflow and document management, redefining engagement with our customers with faster response times and service differentiation. It also resulted in real-time process monitoring, improved efficiencies, reduced costs and faster turnaround times,” said Dr Tariq Taha.

The project automated previously-manual processes, reducing processing time of personal loans to three days and housing loans to five days through enabling the system to automatically check customers' eligibility. The project also undertakes risk mitigation and compliance issues, enhancing visibility and control of the process.