· Firms prioritised areas of greatest return in building a modern IT organisation to help accelerate digital business opportunities
· Nine in 10 reported they were evaluating or in proof of concept testing for hybrid cloud
· Eight in 10 indicated they want to standardise services in a business-focused catalogue with a self-service portal; 77% want to increase automation to improve IT service delivery
· Nine in 10 said they believe having a documented IT transformation strategy or roadmap is critical to success, yet more than half reported having neither
· Most firms prioritised reducing software development release cycle times by 75-90%; nearly 70% of firms reported their software development lifecycles take six to 12 months or more
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| Source: EMC/VMware infographic. Where top performers excel. |
EMC and VMware have released a joint State of IT Transformation report, analysing more than 660 EMC and VMware customers worldwide* that are in the midst of IT transformation initiatives to help advance the digital business agendas of their organisations. More accurate than a survey of polled research subjects, it presents a qualified analysis of companies who participated in EMC IT Transformation and VMware Accelerate workshops and self-identified gaps, progress and target goals in their short- and long-term IT transformation initiatives.
Transforming operations
Regardless of geography or industry, most organisations reported wanting to improve their IT service strategy to run IT like a customer-focused business. While 90% of organisations indicated the importance of having a documented IT transformation strategy and roadmap with executive and line of business support, more than half (55%) admitted to having nothing documented.
Eight in 10 indicated they want to standardise services in a business-focused catalogue with a self-service portal and to increase automation to improve IT service delivery including:
· Resource provisioning – 77% of participants expressed the desire to provision infrastructure resources in less than a day, or dynamically as needed; over half reported taking between one to four weeks to do so
· Financial management – 87% said they rely on a yearly allocation-based recovery, or a project-by-project recovery of IT costs; only 5% said they are able to bill the business for services consumed at an advertised price
· Metering – 88% of organisations said they want to get to a state where they use automation to track the resources each business unit is consuming; 70% indicated they have gaps in their ability to track IT resource consumption across the business
Defining a strategic cloud platform
Participants indicated they want their IT organisations to be cost-competitive with external service providers and are seeking cost efficiencies by virtualising, standardising, and developing hybrid cloud architectures. Most organisations indicated they want to have a hybrid cloud architecture for their production applications within the next 18-24 months, with 90% reporting they are in the evaluation or proof-of-concept stage.
In terms of virtualisation, nearly every participating organisation reported wanting to reach between 80 and 100% in compute, storage, and application virtualisation.
Transforming operations
Regardless of geography or industry, most organisations reported wanting to improve their IT service strategy to run IT like a customer-focused business. While 90% of organisations indicated the importance of having a documented IT transformation strategy and roadmap with executive and line of business support, more than half (55%) admitted to having nothing documented.
Eight in 10 indicated they want to standardise services in a business-focused catalogue with a self-service portal and to increase automation to improve IT service delivery including:
· Resource provisioning – 77% of participants expressed the desire to provision infrastructure resources in less than a day, or dynamically as needed; over half reported taking between one to four weeks to do so
· Financial management – 87% said they rely on a yearly allocation-based recovery, or a project-by-project recovery of IT costs; only 5% said they are able to bill the business for services consumed at an advertised price
· Metering – 88% of organisations said they want to get to a state where they use automation to track the resources each business unit is consuming; 70% indicated they have gaps in their ability to track IT resource consumption across the business
Defining a strategic cloud platform
Participants indicated they want their IT organisations to be cost-competitive with external service providers and are seeking cost efficiencies by virtualising, standardising, and developing hybrid cloud architectures. Most organisations indicated they want to have a hybrid cloud architecture for their production applications within the next 18-24 months, with 90% reporting they are in the evaluation or proof-of-concept stage.
In terms of virtualisation, nearly every participating organisation reported wanting to reach between 80 and 100% in compute, storage, and application virtualisation.
Accelerating app development
Participants said they want to automate platform delivery to help their organisations develop software faster. Yet more than 80% of participants reported lacking a scalable, infrastructure-independent application framework and 68% said their organisations take six to 12 months or more to complete a new application development lifecycle. Most indicated the desire to get this down to a few weeks.
Highlights by industry vertical
· Healthcare – firms identified the most opportunities for improvements in their IT transformations. Healthcare participants scored themselves the lowest in more areas while prioritising gaps in more areas than any other industry.
· Retail – the top performer in desktop virtualisation with the top 20th percentile reporting well above 60% of desktops virtualised. They also report having a majority of their applications built on a scalable, infrastructure-independent application framework.
· Telecommunications – participants in this sector lead in network virtualisation with the average firm reporting they’ve achieved 40% in network virtualisation; the top 20% of companies in this sector have achieved nearly 80% network virtualisation.
· Financial services – participants scored above average in most areas of their IT transformation initiatives with nearly 40% having a fully supported, documented IT transformation strategy and roadmap.
· Government – the top 20% reported having over 20% of production apps in a hybrid cloud and nearly 100% of compute and applications virtualised.
Said Kevin Roche, President, Global Services, EMC: “Our analysis of hundreds of EMC and VMware customers was more validating than surprising in that nearly every organisation that participated shared with honesty, very common gaps and target goals to deliver IT services more efficiently as the best way to help enable their organisations better compete as full-fledged digital businesses. Both EMC and VMware have been part of many successful IT transformations with our customers, particularly those that enthusiastically adopt hybrid cloud strategies. These customers are not only experiencing significant cost savings, they are also making the most progress toward their digital business objectives.”
Stated Loretta Brown, Vice President, Federation, VMware: “The State of IT Transformation report shows that organisations in a variety of global, vertical industries can benefit from the implementation of a robust IT service strategy, powered by software-defined technologies. Together, with EMC, our mutual customers can achieve IT transformation by easily extending their private cloud workloads to and from the public cloud, while managing, securing and connecting all of their applications across all clouds and all devices.”
Interested?
Download State of IT Transformation report (PDF)
Visit the associated microsite, which hosts the complete infographic. Specific findings for financial services and healthcare are available.
Read the EMC blog post about the report
Participants said they want to automate platform delivery to help their organisations develop software faster. Yet more than 80% of participants reported lacking a scalable, infrastructure-independent application framework and 68% said their organisations take six to 12 months or more to complete a new application development lifecycle. Most indicated the desire to get this down to a few weeks.
Highlights by industry vertical
· Healthcare – firms identified the most opportunities for improvements in their IT transformations. Healthcare participants scored themselves the lowest in more areas while prioritising gaps in more areas than any other industry.
· Retail – the top performer in desktop virtualisation with the top 20th percentile reporting well above 60% of desktops virtualised. They also report having a majority of their applications built on a scalable, infrastructure-independent application framework.
· Telecommunications – participants in this sector lead in network virtualisation with the average firm reporting they’ve achieved 40% in network virtualisation; the top 20% of companies in this sector have achieved nearly 80% network virtualisation.
· Financial services – participants scored above average in most areas of their IT transformation initiatives with nearly 40% having a fully supported, documented IT transformation strategy and roadmap.
· Government – the top 20% reported having over 20% of production apps in a hybrid cloud and nearly 100% of compute and applications virtualised.
Said Kevin Roche, President, Global Services, EMC: “Our analysis of hundreds of EMC and VMware customers was more validating than surprising in that nearly every organisation that participated shared with honesty, very common gaps and target goals to deliver IT services more efficiently as the best way to help enable their organisations better compete as full-fledged digital businesses. Both EMC and VMware have been part of many successful IT transformations with our customers, particularly those that enthusiastically adopt hybrid cloud strategies. These customers are not only experiencing significant cost savings, they are also making the most progress toward their digital business objectives.”
Stated Loretta Brown, Vice President, Federation, VMware: “The State of IT Transformation report shows that organisations in a variety of global, vertical industries can benefit from the implementation of a robust IT service strategy, powered by software-defined technologies. Together, with EMC, our mutual customers can achieve IT transformation by easily extending their private cloud workloads to and from the public cloud, while managing, securing and connecting all of their applications across all clouds and all devices.”
Interested?
Download State of IT Transformation report (PDF)
Visit the associated microsite, which hosts the complete infographic. Specific findings for financial services and healthcare are available.
Read the EMC blog post about the report
*The report does not specify the countries covered by respondents, nor where they are headquartered.
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