HE the Minister of Haj and Umra in KSA, Dr Mohammed Saleh Bentin, has launched the Ministry of Haj and Umra's
control centre as part of the ministry's e-transformation in line with
the Saudi Vision 2030. The new system will contribute to the enhancement
of Hajj and umrah* performance, shorten the duration of current
procedures, and achieve information
transparency, the ministry said, against a backdrop of an increase in
the numbers of pilgrims. The KSA has hosted a record umrah season,
receiving nearly 6.5 million umrah pilgrims.
The
system is expected to improve field coordination, accelerate
decision-making, and ensure information is updated in real-time. A
dashboard is made available 24x7 for all the government agency
stakeholders involved in the Hajj and umrah ecosystem and also connected
to the Hajj and umrah pilgrims' service centres in Makkah and Madinah.
The service centres field enquiries from pilgrims, provide directions
and take feedback on services.
In conjunction with the
launch Dr Bentin announced that the Hajj pilgrim e-bracelet programme
would start this year. The wearables will help authorities recognise
pilgrims quickly; provide access to data of Hajj pilgrims, especially
non-Arabic speakers or the unidentified; and provide a unique identifier
to help guide the lost and follow up with complaints.
Interested?
Read the TechTrade Asia blog post about the challenges of the e-bracelet programme
*Hajj and umrah are pilgrimages to holy sites in Makkah and Madinah.
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