CA Technologies has detailed the significant impact digital transformation is having on enterprises in Asia Pacific & Japan (APJ) in new global research*. The survey - Keeping Score: Why Digital Transformation Matters – demonstrated the strong connection between business performance and the technologies and practices that underpin digital transformation. It also highlighted that the telecoms and public sectors in the region have thrived the most from embracing digital transformation.
The survey introduced the Digital Transformation Business Impact Scorecard (BIS), which assessed the success of enterprises’ digital transformation initiatives. The BIS ranked countries and industries globally on a 100-point scale based on 14 key performance indicators (KPIs) across the categories of business agility, business growth, customer focus and operational efficiency.
Key performance indicators
Business agility
1. Time-to-decision/time-to-act on new opportunities
2. Speed to market (time to develop/test and release new apps)
Business growth
3. Revenue growth, new revenue sources
4. Digital reach
5. Competitive differentiation
Customer focus
6. Customer experience
7. Customer retention
8. Customer satisfaction (Net Promoter Score or NPS)
Operational efficiency
9. Employee productivity
10. Employee recruitment and retention
11. IT-related costs
12. Quality of development processes/apps (number of defects)
13. Leverage of third-party developer innovation
14. Operational or process efficiency
Overall, the impact driven from digital initiatives from the APJ region, with a score of 56, was higher than the global BIS average of 53. The deepening adoption of practices such as agile management, DevOps, Spain programming interface (API) management and identity-centric security had boosted business impact by up to 54% in APJ. The percentage of enterprises in the region that perceived themselves to be significantly outpacing competitors because of digital investments (36%) was also higher than the global average (34%). This reflected the confidence of the enterprises in the region in their ability to transform digitally.
APJ respondents also reported the following benefits since undergoing digital transformation:
· Three quarters (76%) report improvement in digital reach
· Seven in 10 (73%) report improvement in customer experience
· Four in 10 saw improvement in customer satisfaction
· Almost four in 10 (38%) had growth in new business revenue
· A third (32%) experienced an increase in time-to-decision
· A quarter (25%) enjoyed an increase in speed-to-market
“The touchscreen immediacy of the application economy has led to high expectations among consumers,” said Stephen Miles, CTO, Asia Pacific & Japan, CA Technologies. “To meet the ever-growing demands of the digital era, businesses need to incorporate technology – specifically software, into their operations and embrace digital transformation. It is key for businesses to develop ideas with customers iteratively in order to deliver a rich customer experience throughout the digital journey.”
The strong showing in the BIS score for the region was lifted by several developing countries leading the global list – India (79), Thailand (71), Indonesia (66) and Malaysia (64). The study suggests that emerging economies have more potential than their mature counterparts to kickstart digital transformation efforts on a “clean slate”, with less legacy systems to contend with. Therefore, the payoffs can be deemed to be faster and more significant.
From an industry perspective in the region, the three top-performing sectors on the BIS are telecoms (45), public sector (45), and banking & financial services (41). The telecoms sector leads as it is a digital industry, and is driven to transform by huge challenges to its core businesses from a new breed of pure digital competitors. Tied in first place, the public sector reaffirms the strong emphasis that governments in the region have been placing on digital transformation to provide more jobs and deliver better services to their citizens. The banking & financial services industry is a sector that has always been technologically advanced, which explains the high ranking.
*Conducted by Coleman Parkes in May-June, 2016, the survey included 1,770 senior business and IT executives from large enterprises, across 21 markets and 10 industry sectors. A total of 799 respondents were from APJ; this covered Australia, mainland China, Hong Kong, India, Japan, Korea, Indonesia, Malaysia, Singapore and Thailand.
The survey introduced the Digital Transformation Business Impact Scorecard (BIS), which assessed the success of enterprises’ digital transformation initiatives. The BIS ranked countries and industries globally on a 100-point scale based on 14 key performance indicators (KPIs) across the categories of business agility, business growth, customer focus and operational efficiency.
Key performance indicators
Business agility
1. Time-to-decision/time-to-act on new opportunities
2. Speed to market (time to develop/test and release new apps)
Business growth
3. Revenue growth, new revenue sources
4. Digital reach
5. Competitive differentiation
Customer focus
6. Customer experience
7. Customer retention
8. Customer satisfaction (Net Promoter Score or NPS)
Operational efficiency
9. Employee productivity
10. Employee recruitment and retention
11. IT-related costs
12. Quality of development processes/apps (number of defects)
13. Leverage of third-party developer innovation
14. Operational or process efficiency
Overall, the impact driven from digital initiatives from the APJ region, with a score of 56, was higher than the global BIS average of 53. The deepening adoption of practices such as agile management, DevOps, Spain programming interface (API) management and identity-centric security had boosted business impact by up to 54% in APJ. The percentage of enterprises in the region that perceived themselves to be significantly outpacing competitors because of digital investments (36%) was also higher than the global average (34%). This reflected the confidence of the enterprises in the region in their ability to transform digitally.
APJ respondents also reported the following benefits since undergoing digital transformation:
· Three quarters (76%) report improvement in digital reach
· Seven in 10 (73%) report improvement in customer experience
· Four in 10 saw improvement in customer satisfaction
· Almost four in 10 (38%) had growth in new business revenue
· A third (32%) experienced an increase in time-to-decision
· A quarter (25%) enjoyed an increase in speed-to-market
“The touchscreen immediacy of the application economy has led to high expectations among consumers,” said Stephen Miles, CTO, Asia Pacific & Japan, CA Technologies. “To meet the ever-growing demands of the digital era, businesses need to incorporate technology – specifically software, into their operations and embrace digital transformation. It is key for businesses to develop ideas with customers iteratively in order to deliver a rich customer experience throughout the digital journey.”
The strong showing in the BIS score for the region was lifted by several developing countries leading the global list – India (79), Thailand (71), Indonesia (66) and Malaysia (64). The study suggests that emerging economies have more potential than their mature counterparts to kickstart digital transformation efforts on a “clean slate”, with less legacy systems to contend with. Therefore, the payoffs can be deemed to be faster and more significant.
From an industry perspective in the region, the three top-performing sectors on the BIS are telecoms (45), public sector (45), and banking & financial services (41). The telecoms sector leads as it is a digital industry, and is driven to transform by huge challenges to its core businesses from a new breed of pure digital competitors. Tied in first place, the public sector reaffirms the strong emphasis that governments in the region have been placing on digital transformation to provide more jobs and deliver better services to their citizens. The banking & financial services industry is a sector that has always been technologically advanced, which explains the high ranking.
*Conducted by Coleman Parkes in May-June, 2016, the survey included 1,770 senior business and IT executives from large enterprises, across 21 markets and 10 industry sectors. A total of 799 respondents were from APJ; this covered Australia, mainland China, Hong Kong, India, Japan, Korea, Indonesia, Malaysia, Singapore and Thailand.
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