Source: Avaya infographic. Nearly eight in 10 respondents say that productivity improvement is the top reason for adopting unified communications. |
Avaya has announced Avaya Equinox, a new platform for business communications that delivers mobile-first communications within the applications and browsers that are used for work. Users have one login and can be reached on one number, while IT supports one solution with a smaller footprint, higher efficiency and lower costs.
Customisable through the Avaya Breeze Client software development kit (SDK) by vertical industry or worker requirements, Avaya Equinox is supported on desktop or mobile devices, and available out-of-the box on the all-glass Avaya Vantage device.
“The vision for unified communications has always been a streamlined, user and IT-friendly experience that enables work to proceed without disruption. Integrating the wide variety of forms and methods of communication into a single flow has been an unmet challenge - until now. Avaya Equinox has conquered that challenge for the good of end users, IT departments and businesses worldwide, delivered by a company with the vision, focus and expertise to define the future of unified communications (UC),” said Gary Barnett, SVP and GM, Avaya Engagement Solutions.
Avaya Equinox consolidates communications methods used by workers, so that they do not have to go through the two- to three-step process of leaving a business application to communicate. Key elements of Avaya Equinox include:
• All scheduled meetings, messaging updates, and communications history in one place. Optimised to the device – mobile, tablet, desktop, browser and Avaya Vantage - the experience maintains mobile simplicity while embracing the benefits inherent in a wide range of devices.
• Collaboration from within HTML5 browsers with no downloads or plugins needed thanks to WebRTC technology.
• Avaya Vantage runs Equinox right out of the box, but is also customisable through the Client SDK. Avaya Equinox communication and collaboration capabilities can be embedded within business processes or context, or into any business application to create and integrate unique solutions for vertical needs and competitive differentiation.
• Reliable, secure, high-quality HD voice and video for communication anywhere on any device, with easy remote access including VPN-less connectivity. One number reach for all devices, and simultaneous use of multiple devices.
• Persistent, multimedia messaging for text, audio, video, images and files allows employees to access and send team messages in real time, or anytime, with the conversation continuing on a different device. A single click initiates calls.
• Support for different modes of conferencing: audio conferencing, extensive web collaboration, multivendor HD video, even event streaming to 100,000 users.
“As the nature of work and productivity changes, organisations need to adapt and embrace new realities. User-defined experience is one such major trend, where customers and employees alike expect to engage across the devices and channels of their choice. Unified communications solutions need to become a natural extension of how users communicate and collaborate, within the essential applications and browsers they use every day. With its new Equinox offerings, Avaya has taken a significant step forward in addressing these challenges,” said Shiv Putcha, Associate Director, Consumer Mobility & Telecoms, IDC Asia/Pacific.
Interested?
Avaya Equinox is generally available globally this quarter, with the advance conferencing capability coming in the first quarter of 2017. The platform is sold on a per-user, suite licensing basis with subscription or perpetual pricing models, along with a traditional concurrent user pricing option for conferencing.
View the video introduction to Avaya Equinox
Explore the complete infographic: 5 Ways to Get Work Done Faster (PDF)
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