The Thai subsidiary of Japan’s largest contact centre outsourcing service provider, transcosmos Thailand, has adopted a solution from TechMatrix and Avaya Japan (Avaya) combining TechMatrix’s FastHelp5 customer relationship management (CRM) system with Avaya’s Contact Center Select (ACCS).
The one-stop solution allows transcosmos Thailand to support outsourcing services to local, Japanese, and multinational businesses in Thailand. “Transcosmos (Thailand) is expected to provide high-quality customer service in the rapidly growing Thailand contact centre market, and to achieve this it needed a system with high scalability and superior cost performance,” said Daisuke Yanagawa, Senior VP, transcosmos Thailand.
“FastHelp5 and ACCS have been selected as a solution to fulfill these requirements. FastHelp5 and ACCS each offer substantial value when used independently, but by using them together, a synergistic effect is achieved including one-to-one marketing support and agile response to customers. We have been able to achieve a significant increase in operational efficiency.”
TechMatrix and Avaya Japan formed a reseller agreement in 2012, and since then the companies have carried out joint marketing. By combining FastHelp5 with ACCS, they are able to offer a computer telephony integration system that delivers the best customer experience for businesses of varying sizes.
The one-stop solution allows transcosmos Thailand to support outsourcing services to local, Japanese, and multinational businesses in Thailand. “Transcosmos (Thailand) is expected to provide high-quality customer service in the rapidly growing Thailand contact centre market, and to achieve this it needed a system with high scalability and superior cost performance,” said Daisuke Yanagawa, Senior VP, transcosmos Thailand.
“FastHelp5 and ACCS have been selected as a solution to fulfill these requirements. FastHelp5 and ACCS each offer substantial value when used independently, but by using them together, a synergistic effect is achieved including one-to-one marketing support and agile response to customers. We have been able to achieve a significant increase in operational efficiency.”
TechMatrix and Avaya Japan formed a reseller agreement in 2012, and since then the companies have carried out joint marketing. By combining FastHelp5 with ACCS, they are able to offer a computer telephony integration system that delivers the best customer experience for businesses of varying sizes.
posted from Bloggeroid
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