Amdocs, the provider of customer experience solutions, has announced that Globe Telecom has selected the Amdocs Revenue Guard service for automated and analytics-driven revenue assurance. It will also leverage the consulting and training services offered as part of Amdocs Revenue Guard to optimise operations.
The Amdocs service will enable Globe Telecom to proactively identify and minimise traditional and digital-age revenue leakage risks before they make a negative impact on revenue or manifest in billing and charging inaccuracies.
Globe Telecom is one of the largest service providers in the Philippines and the purveyor of the Filipino digital lifestyle through its mobile, fixed-line and broadband Internet networks.
“The entry of a company of Amdocs’ magnitude to the revenue assurance space with its acquisition of cVidya is yet another proof of the increased importance of this domain for the industry as the world becomes increasingly digital,” says Rizza Maniego-Eala, CFO, Globe Telecom. “By integrating the Amdocs Revenue Guard service into our data lake, we will be able to centrally analyse and effectively share data across the different parts of our business, optimising revenue while keeping operational costs to the absolute minimum. We see this as an additional milestone in our transformation to become a digital service provider.”
The Amdocs Revenue Guard service combines revenue assurance and fraud management software tools and expertise brought into Amdocs through its acquisition of cVidya, alongside dedicated professional services from Amdocs, including risk analysis consulting, business analytics, training and IT operations. The solution can be deployed on premise or in the cloud with flexible engagement models, including software as a service (SaaS), revenue share and key performance indicators (KPIs) models.
“In today’s world of digital immediacy, where service providers like Globe are introducing new digital services at lightning speed to meet rapidly evolving customer expectations, chief executive officers are recognising the urgent need for tools and expertise that can protect their revenue from new and unknown leakage risks,” said Eric Updyke, Group President, Systems Integration and Operations at Amdocs. “By combining market-leading technology with a rich set of services, Amdocs Revenue Guard helps our customers close the loop between detecting revenue leakage risks and managing them.”
Amdocs and its 25,000 employees serve customers in over 90 countries.
The Amdocs service will enable Globe Telecom to proactively identify and minimise traditional and digital-age revenue leakage risks before they make a negative impact on revenue or manifest in billing and charging inaccuracies.
Globe Telecom is one of the largest service providers in the Philippines and the purveyor of the Filipino digital lifestyle through its mobile, fixed-line and broadband Internet networks.
“The entry of a company of Amdocs’ magnitude to the revenue assurance space with its acquisition of cVidya is yet another proof of the increased importance of this domain for the industry as the world becomes increasingly digital,” says Rizza Maniego-Eala, CFO, Globe Telecom. “By integrating the Amdocs Revenue Guard service into our data lake, we will be able to centrally analyse and effectively share data across the different parts of our business, optimising revenue while keeping operational costs to the absolute minimum. We see this as an additional milestone in our transformation to become a digital service provider.”
The Amdocs Revenue Guard service combines revenue assurance and fraud management software tools and expertise brought into Amdocs through its acquisition of cVidya, alongside dedicated professional services from Amdocs, including risk analysis consulting, business analytics, training and IT operations. The solution can be deployed on premise or in the cloud with flexible engagement models, including software as a service (SaaS), revenue share and key performance indicators (KPIs) models.
“In today’s world of digital immediacy, where service providers like Globe are introducing new digital services at lightning speed to meet rapidly evolving customer expectations, chief executive officers are recognising the urgent need for tools and expertise that can protect their revenue from new and unknown leakage risks,” said Eric Updyke, Group President, Systems Integration and Operations at Amdocs. “By combining market-leading technology with a rich set of services, Amdocs Revenue Guard helps our customers close the loop between detecting revenue leakage risks and managing them.”
Amdocs and its 25,000 employees serve customers in over 90 countries.
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