Avaya, a global player in enterprise communications software, systems and services, has signed an agreement with Tencent Cloud, a global cloud service provider, to help enterprises customers launch cloud-based communications services.
The two companies will create a communications cloud ecosystem combining Avaya’s strengths in contact centre and unified communications solutions and services with Tencent’s social communications and broadcast technologies.
The move follows the announcement in March that the Tencent QQ instant messaging application is being integrated with Avaya’s contact centre technologies to help companies deliver omnichannel customer experiences.
Avaya has leveraged cloud technology to meet demands for highly efficient and low cost business collaboration within modern enterprises. Avaya’s recently-announced A Cloud contact centre-as-a-service (CCaaS) solution helps customers migrate locally deployed contact centres to the cloud via private or hybrid cloud solutions.
As part of the agreement, Tencent and Avaya will also collaborate on disaster recovery efforts. Avaya provides safety strategies and mechanisms for cloud data centres, helping enterprises avoid IT deployment risks and safeguard data security. Tencent Cloud offers robust disaster recovery mechanisms with remote disaster recovery capabilities that can maintain the stable operation of services and enable 99.99% availability of instant communications infrastructure service support. With the support of this technology, Avaya can accelerate the implementation of data disaster recovery and hotline programmes.
“We have launched the CCaaS solution A Cloud based on the software-as-a-service (SaaS) model. In selecting a subsequent infrastructure-as-a-service (IaaS) platform, we will fully cooperate with Tencent Cloud to rapidly implement Avaya cloud communications solutions. With Tencent Cloud’s secure, stable and fast cloud computing services as well as its advantages in communications and big data platforms, we can help enterprises maximise the value of cloud communications,” said Ang Rong, GM, Cloud Business Unit, Avaya.
“Our stable, secure and fast cloud computing infrastructure services can enable rapid development and deployment of enterprise communications applications and provide strong support for data storage, processing and transmission. The audio, video and communications solutions based on Tencent Cloud will also be aligned to various applications and services within Avaya’s unified communications solution, jointly optimising the enterprise communications experience,” said Xie Yuefeng, VP, Tencent Cloud.
The win-win agreement with Tencent Cloud is an essential part of Avaya’s strategy in China. As digital transformation accelerates, Avaya, with its rich global and domestic industry experience, aims to innovate with more enterprises and partners, build an open and healthy cloud communications ecosystem, share value on Avaya’s diverse platforms and foster the improvement and development of the industry as a whole.
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