- Retirement of inefficient, manual USB backup and recovery media frees up limited resources and resulted in a more agile infrastructure
- Offsite support team provided timely solutions when required
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| Source: FCM Travel Solutions website. Skyline in India. |
FCM Travel Solutions, the corporate travel arm of the Flight Centre Travel Group (FCTG), is one of a corporate travel management company. Headquartered in Brisbane, Australia, FCM Travel Solutions was launched in 2004, and today operates a global network of over 6,000 employees in more than 90 countries, including 14 branches across India.
Travel data remains one of FCM India’s core client offering components as they look to provide their customers with a personalised experience. FCM India collects and stores an enormous amount of corporate global customer data from day-to-day operations and customer insights, which often contains sensitive private information. Its database holds more than 24 years of data from over 1,100 data sources, amounting to more than 10 terabytes of business-critical data assets that allows them to understand their customers and meet their business and operational objectives.
The collection and consolidation of this data involves two data streams – from live reservation data via FCM’s Global Distribution System (GDS), and invoiced data capture from mid/back office platforms. Data is then broken down and analysed for internal reporting, client facing reporting and exporting to third party providers.
“As a leading and trusted travel provider of corporate travel business solutions, we often deal with large amounts of data – including extremely sensitive information of our customers. Having worked with Commvault over the past three years, their backup and recovery solution has enabled us to reduce the risk of critical business information loss, while also cutting data backup and restoration times by 70% - all through one single platform,” said Surender Arora, Head of IT for FCM India.
As FCM India shifted their infrastructure from colocation to managed services, they sought an integrated solution that helps them to manage their universe of data, especially with their transition into an information driven business. They needed to protect their data from unforeseeable threats such as system failures and data lost from misplaced equipment, while simultaneously providing efficient service and excellent customer experience to their global network.
Disaster recovery is a key priority for FCM India given the importance placed on protecting their customer data and having an efficient turnaround to minimise disruption in times of crisis. Commvault’s Data Backup and Recovery solution provides FCM India with minimal hardware requirements for data centre, desktop, and laptop backup and recovery for its roaming, internal user and its data centre infrastructure. The software-defined nature of the technology helped to optimise administration: using only one platform for complete data backup and restoration control. The technology provided FCM India with added flexibility and cost savings, as Commvault’s software was easily integrated with their existing infrastructure.
“Data is the heartbeat of our business, and it is critical for FCM India to provide customers with the excellent experience we are recognised for,” said Arora. “With increasing use of data for customer insights, the right technology is integral in safeguarding these assets to take our business to new heights.”
The decision to use Commvault stemmed from a recommendation from FCM HQ in Australia, which also utilise Commvault’s data management platform. With an outstanding offsite support team providing timely solutions, FCM India has been able to resolve every technical issue quickly. Commvault’s ability to meet compliance regulations also ensured that FCM India adheres to PCI DSS standards, providing additional value to the existing backup and recovery framework.
Arora added that the implementation of Commvault has allowed FCM India to efficiently utilise its resources, enabling additional capacity to focus on innovation and expansion of its business rather than having to focus on day-to-day operational issues, while providing peace of mind.
“The biggest headache nowadays for any CIOs or IT leaders is to ensure the security of critical systems data,” said Arora. “The adoption of Commvault has made our lives easier; we were able to achieve multilevel backups with one single solution. The risk of data loss was minimised, and that is the big relief for an IT leader.”
posted from Bloggeroid
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