IDC Asia/Pacific has unveiled the Singapore winners of its first-ever IDC Digital Transformation Awards (DXa) 2017, including the Changi Airport Group (CAG) as the 2017 Digital Transformer of the Year.
IDC DXa recognises organisations that have significantly disrupted the market or have transformed it, using digital and disruptive technologies. Other winners include Grab, Urban Redevelopment Authority (URA), DBS Bank and M Social, which distinguished themselves for their discernible and measurable excellence in their digital transformation (DX) efforts across the five DX masteries* and significant efforts to transform or disrupt the market.
“Asia/Pacific organisations are rapidly adapting digital transformation (DX) to stay competitive in the global market. In Singapore, the most progressive organisations that possess a strong digital mindset have disrupted the landscape, as consumers become increasingly tech-savvy in the face of borderless competition. Our winners for Singapore have shown that DX is no longer just a buzzword, but a must - especially as Singapore takes the lead in transforming to a Smart Nation. IDC is delighted to have found organizations here that clearly demonstrate DX as a cross-industry, cross-sector imperative with immense benefits for the organisation and its ecosystem,” said Daniel Zoe Jimenez, Research Director for Digital Transformation Practice, IDC Asia/Pacific.
The Singapore IDC DX Awards winners were selected through three rounds of panel judging and scoring on IDC’s DX MaturityScape Benchmark Assessment. In enforcing the highest level of transparency and impartiality in the evaluation process, each submission was reviewed and deliberated on by IDC Asia/Pacific senior executives. The Singapore winners of the 2017 IDC DX Awards are:
• Changi Airport Group (CAG)’s Digital Master Plan, named Digital Transformer of the Year
Changi Airport Group's Digital Master Plan (DMP) is a business transformation programme for the airport that has transformed Changi's passenger experience and laid the foundation for Changi to be a smart airport of the future.
The DMP helped Changi create a unified digital identity and presence by communicating to its passengers through streamlined, omnichannel content delivery and providing a revamped Changi mobile experience. Changi leverages big data to deliver a personalised Changi experience for each of its passengers. By digitalising core operations processes and gaining deep understanding of key operating imperatives, Changi has achieved improved operational anticipation and reaction, data-enabled resource planning, and a data-driven platform for collaboration and problem-solving.
Lee Seow Hiang, CEO of CAG said, “This recognition gives CAG great encouragement as we power ahead in our digital transformation journey. While challenging, it has been a fulfilling experience exploiting technology in a practical and sustainable way to serve our increasingly tech-savvy passengers, and to empower our staff. As part of this innovation push, CAG collaborated with our partners in the wider airport ecosystem to find the best solutions for our common challenges. We are grateful for the strong partnership with the airport community, and the dedication of our staff, in our continuous drive to create impactful experiences for Changi Airport’s passengers.”
• Grab, Digital Disruptor of the Year
Grab is known in Southeast Asia for making transportation and payments safe, accessible and affordable for everyone. Driven by a vision to improve the way people travel and pay for things everyday by tackling real local challenges in a new and different way through innovative disruptive technologies, Grab has developed innovative solutions for Singapore’s growing population including three flagship programmes, GrabShare, GrabCoach and GrabPay Credits. The services are tackling congestion, pollution and mobility challenges and help everyone go cashless, by putting more people in fewer vehicles, and moving people across Singapore faster, safer and more conveniently. The affordable transport services, which are focused on filling gaps in areas not currently served by Singapore’s public transport networks, have saved more than 1.7 million kg of carbon emissions in Singapore.
Jerald Singh, Head of Product at Grab said, “We are delighted that IDC has recognised our efforts in using disruptive technologies to solve real local challenges around transport and payments, and moving Singapore towards its ambitions of becoming a Smart Nation. We are always identifying gaps, testing and innovating to provide the safest, quickest and most affordable services to improve lives – no matter who you are or where you live. Today these services are tackling the congestion, pollution and mobility of our cities, while creating more means of income for our drivers and our partners.”
• Urban Redevelopment Authority (URA), DX Leader for Information Visionary and DX Leader for Talent Acceleration
URA has developed a three-year Digitalization Plan to digitalise planning processes, using advanced digital technologies and big data analytics. The plan facilitates integrated planning at the whole-of-government level, giving URA better planning insights and driving productivity gains. The Digitalization Plan uses six strategies including data digitisation; data integration; systems integration; work process redesign; visualisation and analytics; and modelling and simulation. This includes building digital planning tools, collaboration platforms and analytics skill that transform planning processes. It involves and empowers staff at all levels to contribute ideas and find solutions. It also allows URA to engage their stakeholders including agencies and customers to share data, and integrate business processes and systems.
The three-year plan actively feeds into URA’s organisational development and HR initiatives, ranging from comprehensive planning tools and analytics skills training, and capability building. This equips staff with skills for the new digital economy and allows the organisation to be future-ready. The focus on data analytics and commitment to talent development are the key reasons why URA has also been named Best in Information Visionary and Talent Acceleration in Singapore.
• DBS Bank, DX Leader for L3D Mastery
Digitalisation is a key part of DBS's strategy to thrive in the digital economy where productivity, scalability, and agility are the key characteristics of a successful organisation. With DBS’ 49-year history and 24,000 employees in the highly-regulated banking, financial services, and insurance (BFSI) industry, DBS considered cultural and organisational changes brought about by this strategy. Its leadership team composed of Piyush Gupta (CEO), David Gledhill (CIO) and Neal Cross (Chief Innovation Officer) have fundamentally changed the operations and culture within DBS by identifying how processes are changed through internal hackathons within various business units; and mass adoption of new technology to re-architect its technology structure.
• M Social Hotel, DX Leader for Operational Transformation
To address the increasing labour shortage in Singapore’s hospitality industry, M Social Singapore, a subsidiary of Millennium and Copthrone International Limited (MCIL), has introduced Singapore’s first Front-of-House Autonomous Service Delivery Robot, or AURA. In partnership with StarHub, Singapore’s leading infocommunications service provider in the hospitality industry, alongside the Singapore Productivity Centre, M Social’s AURA has been integrated with various subsystems in the hotel, such as networks, elevators, and telephony.
Project AURA has enabled organisational excellence by making business operations more productive, as it addresses manpower shortage through robotics solutions. The Singapore Productivity Centre has also verified high customer satisfaction levels after AURA encounters. Following commercial implementation, MCIL has unveiled plans to deploy AURA to all their hotels in Singapore.
Winners from all around Asia Pacific will join the Singapore winners at IDC's DX Summit and Digital Transformation Awards (DXa) Gala Night on 28 November in Singapore, where the regional winners will be announced for the categories of Digital Transformer of the Year; Digital Disruptor of the Year; DX Leader - L3D Mastery; DX Leader - Information Visionary; DX Leader - Omni-experience Innovation; DX Leader - Operational Transformation; and DX Leader - Talent Acceleration.
*There are five levels of DX mastery: leadership mastery, referring to top-down leadership in DX; relationship mastery, alluding to a customer-centric business model in driving relationship flows; information mastery, on efficient data management; operational mastery, involving the support of growth in scale, scope and speed; and talent mastery for work and talent optimisation.
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