BMC, a global player in IT solutions for the digital enterprise, says IT organisations need a modern approach anchored in artificial intelligence for IT Operations (AIOps).
BMC TrueSight 11 is an AIOps platform that identifies and contextualises patterns from virtually any data source, revealing recurring issues and repetitive tasks ideal for automation. TrueSight dynamically learns the behavior of infrastructure and manages capacity, including multicloud utilisation in the context of applications and services. These predictive capabilities empower IT teams to reduce mean time to resolution (MTTR), identify false alarms, and align cloud spend with budget targets.
“Businesses cannot realise the true potential of a dynamic infrastructure if operations teams aren’t managing those resources in the context of business priorities,” said Shayne Higdon, President, Performance & Analytics at BMC. “BMC’s research indicates that 78% of IT leaders are looking to apply artificial intelligence as part of their multicloud management strategies. Our TrueSight platform for AIOps manages the health, performance, and cost of multicloud environments to improve infrastructure and operations agility, optimise service performance, and eliminate blind spots created by the explosion of digital data.”
TrueSight ingests, analyses, and contextualises data to provide actionable correlations and insights faster and more accurately than manual human analysis. By dynamically learning the behaviour of the infrastructure, TrueSight prioritises issues by level of importance to the business and eliminates false alarms. With unified capacity and performance analysis augmented by AI, organisations can now understand resource utilisation in the context of both performance and spend, enabling them to intelligently forecast and optimise both using TrueSight.
“Our long-term vision for customer service is based on fundamentally shifting our posture from being reactive to being proactive: instead of waiting for our customers to tell us how they need our help, we need to be able to act before they ask,” said Chris Adams, COO, Park Place Technologies, which has its Asia-Pacific headquarters in Singapore. “TrueSight helps us deliver a better customer experience by looking at data across a wide spectrum and predicting what’s going to happen, using machine learning and artificial intelligence to transform the way we operate.”
TrueSight 11 also introduces new solutions that address key use cases for machine learning to improve IT operations, the service desk, and application development:
- Cloud Cost Control forecasts infrastructure capacity and cost for cloud services and on-premises data centres.
- Service Ticket Analytics uses machine learning to analyse tickets descriptions in real-time and intelligently categorises them for faster resolution.
- Change and Defect Analytics uses Jira data for visibility into the performance and financial impact of defects and bugs assigned to application development teams. Jira Software from Atlassian is an agile project management tool that supports any agile methodology.
- Event Stream Analytics reduces event overload to quickly identify hotspots and proactively identify service or application deterioration.
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