Hotel Jen debuts Savioke's Relay robots for room service in Singapore

Jena and Jeno.

Hotel Jen has become the first international hotel brand to use Savioke's Relay robots in Asia. Teams at Hotel Jen Orchardgateway and Tanglin Singapore welcome colleagues, Jeno and Jena at their respective properties. The duo, whose marriage* was toasted at their launch, will deliver amenities and local favourites from the in-room dining menu to guests when an order for them is placed.

Sekercioglu.

Cetin Sekercioglu, Executive VP, Shangri-La Hotels and Resorts, said the hotel brand seeks out disruptive technology that can enhance productivity and the customer experience. “Hotel Jen is proud to be the first brand in the Shangri-La group to introduce this technology. The new 'colleagues' will be great team players in getting important things done well and delivered in Jen’s distinctive style. Known to curate playful experiences, Hotel Jen, through the Relay robots, yet again proves that it can surprise and delight urban adventure-seekers,” he said.

Stationed at the hotel lobby 24x7, both Jeno and Jena sport bright uniforms in shades of brand colours - turquoise and pink respectively, affixed with the signature bicycle that evokes a sense of travel. Inspired by the concept of a butler, Toby Tan (@tobyato) from Band of Doodlers designed a jacket and tie for Jeno, and a scarf for Jena.

The pair are almost 1m tall and can move unmanned around the hotel at a safe speed of 2.5 kmh, half that of the average human walking speed. They can ride the lifts by themselves, make phone calls to rooms upon arrival, and are equipped with sensitive sensors so that they can to avoid obstacles in their paths.

Source: Hotel Jen. Jeno makes a delivery. The top of the robot automatically opens to show its contents at the right time, and will close by itself after the guest has rated its performance.

Guests can expect Jeno or Jena to deliver amenities within 15 minutes of the request. They will also make deliveries from a supper menu featuring local flavours, from midnight to 6 am.

"We will always retain the human touch," added Sekercioglu. "The technology will add to the guest experience."

Designed and built by Savioke, Relay is a fully-autonomous delivery robot that has been deployed in over 70 environments such as logistics, hotels, office buildings, and high-rise apartments. Relay contains a receptacle at the top to delivers items quickly, safely, and reliably. Since initial commercial deployment in 2014, Relay robots have made over 150,000 autonomous deliveries.

Hotel Jen embraces the love for life and travel, helping travellers to leave 'boring' behind through spontaneous experiences, unpublished insights and unconventional perspectives. Launched in 2014, Hotel Jen offers 10 outlets, in Singapore; Hong Kong; Beijing and Shenyang, China; Manila in the Philippines; Penang and Johor in Malaysia; Brisbane, Australia; and Malé, Maldives.

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Watch the Instavideo introducing Jena

Hashtag: #JenaJeno

*Sekercioglu also shared that Jeno and Jena's children will be likely called Jeni, Jenu and Jene, and that a robot that can cook eggs is being planned.