Tokio Marine Life Insurance Singapore uses a chatbot to recruit staff

Source: TMLS website.
The TOMI avatar.

Tokio Marine Life Insurance Singapore (TMLS), the only Japanese life insurer in Singapore, has launched a recruitment function in the latest phase of its TOMI  (short for Tokio Marine Insurance) chatbot.

This makes TOMI the first chatbot in Singapore to support an insurer’s recruitment process on top of being the first self-learning AI chatbot in Singapore that makes life insurance more accessible for the public.

Aimed at enhancing the insurer’s engagement with today’s digitally savvy generation in recruitment, TOMI now answers more than 300 questions on how to pursue a career as a financial adviser. It also provides information that is typically not accessible to the public, including required qualifications, training involved and even hiring preferences. The chatbot continues to be accessible at all times through Facebook Messenger.

“Advisers play an important role in supporting Singaporeans in managing their financial planning and insurance coverage. We are always looking for talented individuals who are keen to help people plan the necessary coverage for themselves and their loved ones,” said James Tan, CEO, TMLS.

“TOMI will help us reach out to these potential talents more quickly and easily, through familiar communication channel Facebook Messenger, and encourage them to join us as advisers."

To help users who are uncertain about a career in insurance, TMLS has introduced an interactive quiz on TOMI that briefly evaluates the user’s interests and personality. TOMI also now provides information on upcoming recruitment events, organised multiple times a year, to encourage interested individuals to personally engage with TMLS.

Tokio Marine Life Insurance Singapore is part of Tokio Marine Holdings, which has a presence in over 483 cities across 38 countries.

Details:

TOMI can be accessed via the Facebook Messenger mobile app and on Facebook, by searching for “Tokio Marine Singapore”; clicking on the TOMI icon on the TMLS website; as well as by scanning the Tokio Marine Singapore profile code in the Facebook Messenger app. To access TOMI’s recruitment function, users can go to TOMI’s main menu and select the tab “Ask Career”. The function can also be accessed via the “Career” section on the main menu of the TMLS website.