Avaya Holdings, a digital communications software, services and devices provider, has partnered with developer Arowana Consulting to deliver dedicated solutions that address industry-specific needs. The two companies will provide solutions to transform the customer experience, focusing initially on the hospitality, healthcare and retail sectors.
“Our vision at Arowana is to be the transformation partner of choice for businesses that want to address the challenges of today’s digital world. To react with the agility required in today’s fast-moving markets, we work with those companies that can provide flexible, scalable solutions that deliver speed of innovation and personalisation,” said Prince Thampi, CEO, Arowana Consulting.
“Companies today are at different stages of their digital transformation journey and are looking to take advantage of new technology trends. By focusing on specific vertical industry sectors, we can align with clients’ needs and provide the specialised expertise that enables them to stand out from their competitors. Avaya is committed to working with a digital ecosystem of partners so that we can enhance our relevance to our mutual customers and integrate technologies more effectively to deliver better collective outcomes for all,” said Frederick Sabty, Worldwide VP: Hospitality, Avaya.
Avaya and Arowana previously worked together to deliver the Houdini – Guest Experience solution suite, designed to enable hoteliers to enhance the guest experience, comfort level and access to services. By leveraging the Avaya Breeze Client software development kit (SDK), Houdini provides in-room concierge services on the Avaya Vantage Device, which combines the convenience of a desktop phone with the flexibility of an application platform.
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