ServiceNow and Box to integrate platforms together

ServiceNow and Box, two cloud services companies that drive digital transformation, are integrating their platforms to provide customers with an enhanced collaboration and content management experience.

Source: ServiceNow. The ServiceNow and Box integrated platform makes work more seamless.

The two companies are making it easier to securely collaborate on their most important content and make work, work better for people. The new capabilities give employees direct access to important documents and folders stored and managed in Box’s cloud content management platform, directly from the Now Platform by ServiceNow, which helps companies deliver great employee experiences through the easy management of business processes across the enterprise.

“Today's employees expect great digital experiences, at home and at work. That means it’s more important than ever for companies competing in the war for talent to embrace technology that makes the employee experience simpler, faster, better,” said CJ Desai, Chief Product Officer at ServiceNow. 

“The integration of Box with our cross-company workflow platform gives employees what they need, where and when they need it and is an important step in our mission to make the world of work, work better for people.”

“Digital businesses of the future will be driven by best-of-breed applications connecting to each other and ensuring that people can collaborate on content wherever they work,” said Jeetu Patel, Chief Product Officer at Box. 

Patel added that “teams will be able to create new users and groups, as well as securely access, preview and share files right within the Now Platform. We are excited to be working with ServiceNow to make collaboration on enterprises’ most critical content seamless, simple and secure.”

ServiceNow developed the Box integration with ServiceNow’s IntegrationHub, which enables anyone to automate complex processes with codeless workflows in an intuitive, natural language user interface. The integration will allow companies and their employees to:

Increase productivity – Workers will have faster, more flexible access to Box content from within the Now Platform by leveraging common Box actions like the ability to provision users, search for files, create groups, share content and create collaboration folders to associate with cases being worked on. 

Streamline employee onboarding – Through ServiceNow Enterprise Onboarding and Transitions, companies can provision a new Box account on day one so employees have early access to all the applications and tools needed to be successful.

Customise at scale – Companies can build their own workflows and customise the Box integration with ServiceNow Flow Designer and ServiceNow IntegrationHub.

As part of the ongoing relationship between Box and ServiceNow, Box has committed to building a set of native integrations with ServiceNow solutions like ServiceNow IT Service Management, ServiceNow HR Service Delivery, among others. The integrations, which are expected to be available in the ServiceNow Store early next year, will provide customers with content management solutions for their most common business processes, including the ability to:

- Securely access Box content directly from within ServiceNow records.

- Automatically link specific Box folders to ServiceNow records.

- Save files directly to Box from the Now Platform.

Details:

The integration is scheduled to be available in the ServiceNow Store this year.