- Large enterprises will generate revenue from data as a service—from the sale of raw data, derived metrics, insights, and recommendations.
- Demand for top talent will result in G2000* companies offering co-working and remote-work options.
- New revenue sources: G2000 companies will generate their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities.
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| Source: Lenovo. Detail of the cover from Powering Intelligent Enterprise Transformation. |
Lenovo has partnered with IDC to examine the fundamental shifts that will change the concept of work and how it will be done in the next few years. The IDC InfoBrief, Powering Intelligent Enterprise Transformation, commissioned by Lenovo, reinforces the vision that humans and bots will work together to drive a digital transformation (DX) in the Industry 4.0 era.
The latest enterprise transformation trends for 2019 and beyond identified in the IDC InfoBrief emphasise automation, XaaS (anything-as-a-service), employee experience, and the push for capabilities outside of one's core industry and experience to drive new revenue streams.
While Millennials will make up more than 50% of the workforce in Asia Pacific by 2020****, the workforce remains multigenerational, with Gen X and Z still part of it as well. Organisations are re-evaluating the way they view and adopt technology in the workplace of tomorrow to enable employees to work anywhere, anytime, and on any device they want to, the company said.
With a global shortage of talent, automation and automation-enabled IT workflows will help free more human and capital resources to focus on more strategic tasks. Enterprise adoption of intelligent technologies and smart solutions will empower organisations for a smarter and more efficient future workplace.
In the InfoBrief, IDC and Lenovo set out recommendations on how Asia Pacific enterprises can navigate this workplace transformation seamlessly and take advantage of the new opportunities.
According to Lenovo, technology and its ability to engage and motivate talent and unlock the fullest productivity is the key enabler of every enterprise’s most valuable capital in its transformation journey—its workforce.
As defined by IDC's Future of Work research practice, organisations need to take a holistic strategy to leverage digital technologies across three critical tenets—workspace, workculture and workforce—to transform into intelligent enterprises. Yet, 60% of organisations in Asia Pacific are struggling to achieve enterprise-wide digital transformation because of multifaceted challenges such as trade tensions, security and identity, privacy and data sovereignty, and taxation and IP protection.
“The path to deliver top-notch customer experience and unlock business value first needs to be paved by elevating the employee experience. A big part of workplace transformation is about computing where users expect different types of control across devices and solutions, said Ken Wong, President of Lenovo Asia Pacific.
“Investing in technologies such as device-as-a-service, artificial intelligence, and augmented reality then becomes critical to keep up with end-users’ expectations of mobility, flexibility and augmented experiences connectivity. In turn, this empowers enterprises to improve their employee experience by creating a smarter, more secure, productive and collaborative workplace.”
“Technology today is changing at a breakneck pace, and it will continue to evolve and drive productivity, collaboration, and efficiency in many new ways. However, technology is only an enabler and Future of Work transformation should not be confused with just automation or technology upgrade drive. There are many moving parts here from multi-generational workforce to advent of AI, change management, as well as compliance, privacy and security issues that enterprises need to consider.
"Therefore, organisations that focus on holistic transformation and develop an experience-centric model—front, back, and centre—along with highly agile structures that can constantly adapt to rapidly changing technology and consumer preferences will be the ones leading in the industry 4.0 era," said Avinav Trigunait, Research Director, IDC Asia Pacific.
Primarily driven by rapid adoption of innovation accelerator (IA) technologies, such as Internet of Things (IoT), artificial intelligence (AI) as well as augmented and virtual reality (AR/VR), IDC expects ICT spending in Asia Pacific to cross the US$1.5 trillion mark in 2021.
Predictions include:
Automation
In 2019, 25% of IT development and operation processes will be automated, resulting in a 15% gain in IT productivity and requiring IT to redefine skills and manage digital workers.
XaaS
By 2020, 90% of large enterprises will generate revenue from data as a service—from the sale of raw data, derived metrics, insights, and recommendations—up from nearly 50% in 2017**
Employee experience
By 2021, demand for top talent will result in 65% of G2000 companies offering co-working and remote-work options that leverage pervasive access to enterprise and collaboration applications.
New revenue sources
By 2023, 30% of G2000 companies will generate at least 20% of their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities.
When it comes to bots, the report reveals that there are more than 100,000 bots deployed today across various messaging and web platforms. The artificial intelligence (AI) and high-performance computing (HPC) that are powering bots have spawned issues that need resolution, including questions around ethics, the need for monitoring and explanation for bot actions, and identification as bots when interacting with humans. There are also questions about how organisations should manage them, if they should have performance appraisals, how performance should be measured and if they should get geo-specific training.
"There are several instances of AI programs exhibiting gender and racial bias, besides providing offensive suggestions or use of offensive language. The impact of AI on jobs is also a hot-button issue for regulators," the report states.
According to IDC FutureScape: Worldwide Future of Work 2019 Predictions, enterprises are rethinking the future of their industries and investing in startups or companies that can help reinvent their core business to diversify their revenue portfolios. By 2023, 30% of G2000 companies will generate at least 20% of their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities***.In 2019, 25% of IT development and operation processes will be automated, resulting in a 15% gain in IT productivity and requiring IT to redefine skills and manage digital workers.
XaaS
By 2020, 90% of large enterprises will generate revenue from data as a service—from the sale of raw data, derived metrics, insights, and recommendations—up from nearly 50% in 2017**
Employee experience
By 2021, demand for top talent will result in 65% of G2000 companies offering co-working and remote-work options that leverage pervasive access to enterprise and collaboration applications.
New revenue sources
By 2023, 30% of G2000 companies will generate at least 20% of their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities.
When it comes to bots, the report reveals that there are more than 100,000 bots deployed today across various messaging and web platforms. The artificial intelligence (AI) and high-performance computing (HPC) that are powering bots have spawned issues that need resolution, including questions around ethics, the need for monitoring and explanation for bot actions, and identification as bots when interacting with humans. There are also questions about how organisations should manage them, if they should have performance appraisals, how performance should be measured and if they should get geo-specific training.
"There are several instances of AI programs exhibiting gender and racial bias, besides providing offensive suggestions or use of offensive language. The impact of AI on jobs is also a hot-button issue for regulators," the report states.
While Millennials will make up more than 50% of the workforce in Asia Pacific by 2020****, the workforce remains multigenerational, with Gen X and Z still part of it as well. Organisations are re-evaluating the way they view and adopt technology in the workplace of tomorrow to enable employees to work anywhere, anytime, and on any device they want to, the company said.
With a global shortage of talent, automation and automation-enabled IT workflows will help free more human and capital resources to focus on more strategic tasks. Enterprise adoption of intelligent technologies and smart solutions will empower organisations for a smarter and more efficient future workplace.
In the InfoBrief, IDC and Lenovo set out recommendations on how Asia Pacific enterprises can navigate this workplace transformation seamlessly and take advantage of the new opportunities.
According to Lenovo, technology and its ability to engage and motivate talent and unlock the fullest productivity is the key enabler of every enterprise’s most valuable capital in its transformation journey—its workforce.
As defined by IDC's Future of Work research practice, organisations need to take a holistic strategy to leverage digital technologies across three critical tenets—workspace, workculture and workforce—to transform into intelligent enterprises. Yet, 60% of organisations in Asia Pacific are struggling to achieve enterprise-wide digital transformation because of multifaceted challenges such as trade tensions, security and identity, privacy and data sovereignty, and taxation and IP protection.
“The path to deliver top-notch customer experience and unlock business value first needs to be paved by elevating the employee experience. A big part of workplace transformation is about computing where users expect different types of control across devices and solutions, said Ken Wong, President of Lenovo Asia Pacific.
“Investing in technologies such as device-as-a-service, artificial intelligence, and augmented reality then becomes critical to keep up with end-users’ expectations of mobility, flexibility and augmented experiences connectivity. In turn, this empowers enterprises to improve their employee experience by creating a smarter, more secure, productive and collaborative workplace.”
“Technology today is changing at a breakneck pace, and it will continue to evolve and drive productivity, collaboration, and efficiency in many new ways. However, technology is only an enabler and Future of Work transformation should not be confused with just automation or technology upgrade drive. There are many moving parts here from multi-generational workforce to advent of AI, change management, as well as compliance, privacy and security issues that enterprises need to consider.
"Therefore, organisations that focus on holistic transformation and develop an experience-centric model—front, back, and centre—along with highly agile structures that can constantly adapt to rapidly changing technology and consumer preferences will be the ones leading in the industry 4.0 era," said Avinav Trigunait, Research Director, IDC Asia Pacific.
Primarily driven by rapid adoption of innovation accelerator (IA) technologies, such as Internet of Things (IoT), artificial intelligence (AI) as well as augmented and virtual reality (AR/VR), IDC expects ICT spending in Asia Pacific to cross the US$1.5 trillion mark in 2021.
*The annual Forbes Global 2000 identifies the world's largest companies
**IDC FutureScape: Worldwide IT Industry 2018 Predictions
**IDC FutureScape: Worldwide IT Industry 2018 Predictions
****APAC 1H 2016 Cross Screen User Behavior Report (gated) – Appier, April 2016
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