Ctrip adopts Workday human capital management

Ctrip Group, the largest online travel agency in Asia, will work with Workday Human Capital Management (HCM), a leading provider of enterprise cloud applications, to support its global expansion.

Shanghai-headquartered Ctrip has a presence in 16 major cities across mainland China, including Shanghai, and a footprint in Asia Pacific markets such as Hong Kong, Singapore, Korea, Japan, Taiwan, Malaysia, Thailand, Vietnam, the Philippines, Cambodia, Indonesia, and Australia.

The company has selected Workday HCM to be a part of its international strategy. The collaboration will help benefit over 40,000 employees, as Crip's operational efficiency has been enhanced, from talent management to team collaboration and more. The deployment in 17 overseas offices took 18 weeks to go live.

“As a leader in the travel sector where globalisation is at the core of driving our business, attracting global talent, enhancing culture awareness and inclusion, and ensuring legal compliance have always been our top priority.

"Ctrip aims to build a robust HR operation model that can be adapted quickly as we expand globally. Workday HCM offers a comprehensive HR solution with local language support, giving us peace of mind as we expand into new markets,” said Colin Ke, VP, Human Resources at Ctrip.

“The single technology platform that Workday HCM offers will enable us to scale and achieve greater efficiency in talent management. The built-in analytics capability and tools are also crucial for us to better engage our employees globally as we partner with them to develop their careers.”

“Workday is committed to supporting emerging technology companies as they grow and thrive globally. Teamwork is a key factor in enabling businesses to scale and succeed and, with Workday HCM, Ctrip teams can now work as one team and collaborate seamlessly across different markets,” said Donald T. Sullivan, GM, Workday Hong Kong and North Asia.

Ctrip is the largest provider of overseas travel for Chinese. It has around 300 million registered users. Its Skyscanner and Trip.com brands collectively attract over 90 million monthly active users globally. Ctrip now has more than 1.4 million hotel resources around the world and partnerships with nearly 1,000 international airlines and air ticket suppliers.

Nearly 50% of Ctrip’s staff are employed in customer service since customers comes first. In addition to establishing nine call centres in China, Ctrip has three overseas call centres in Edinburgh, Scotland; Seoul, Korea; and Tokyo, Japan.