Agoda and Adyen’s partnership aims to improve the flexibility of payment methods and increase payment acceptance rates. With Adyen’s solutions, Agoda is able to offer customers alternative payment methods they may prefer, such as ATM bank transfers or paying offline at convenience stores. In addition, Adyen’s Real Time Account Updater ensures a seamless booking journey by updating expired or lost card details hence reducing involuntary churn increasing payment authorisation rates.
“We are passionate about building a frictionless booking and payment process for travellers, driven by technology innovation. We are constantly looking at ways to optimise the Agoda experience for customers, and as one of our key partners, Adyen shares a similar ethos – their solutions are innovative and built with merchants’ needs in mind,” said Darren Makarem, VP, Commercial Finance, Agoda.
Further, with Adyen’s local acquiring capabilities and country-specific data, Agoda is empowered to identify opportunities for cost optimisation. Adyen’s detailed global reporting capabilities allow Agoda to better analyse transaction performance to continuously enhance the customer journey.
“Adyen is pleased to partner with Agoda who value the role of payments in creating trusted, seamless customer experiences and enhancing operational efficiencies,” said Warren Hayashi, President of Adyen, Asia-Pacific.
“Our platform is built for growth, simplifying and accelerating payments globally for fast-moving companies like Agoda. We are excited to work closely with the Agoda team as they continue to innovate the way people travel.”
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