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| Source: ServiceNow. The Now Platform Madrid Release is designed to be mobile-first. |
ServiceNow has enhanced the Now Platform with native mobile enterprise capabilities in the Madrid Release. Native mobile experiences can take advantage of built-in phone features such as camera and maps, enabling employees to enjoy consumer-like mobile experiences.
The Now Platform Madrid Release allows users to route requests and fix issues on the go and get help wherever they are. The new workflows can now leverage on native mobile apps including the company’s flagship IT Service Management (ITSM) and Field Service Management products.
“Everyday work is the new killer mobile app,” said CJ Desai, ServiceNow’s Chief Product Officer. “We’re making it simple and easy to make work mobile first and mobile friendly. With the Now Platform Madrid Release, IT and customer service employees can get meaningful work done with a thumb swipe. This is just the beginning; we’ll continue to roll out mobile capabilities across the enterprise, so that using mobile in your work life is as easy as using mobile in your personal life.”
New features include:
· Route requests and fix issues on the go
· Get help where you are, on any device
· Build custom apps fast
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