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Thursday, 25 April 2019

Tata Sky personalises content consumption with ThinkAnalytics

Tata Sky, the Indian content distribution platform, now offers personalised content recommendations on the Tata Sky mobile app and on Watch.tatasky.com. The mobile app and watch.tatasky.com give subscribers access to 400+ live channels and over 5,000 TV and movie titles on their laptops and iOS/Android mobile devices.

Tata Sky chose ThinkAnalytics to enable users to find content easily online and on mobile devices, boosting overall viewer engagement. The experience is personalised through the use of ThinkAnalytics’ artificial intelligence (AI) and machine learning technologies and based on the subscriber’s previous viewing behaviour. Initially in English, the service has planned support for additional languages in the future.

The ThinkAnalytics recommendation engine now helps subscribers discover content based on the genres, language and even cast preferences based on his or her last visit to the platform. Also important to Tata Sky was ThinkAnalytics’ proven ability to scale to the operator’s base of millions of users, as well as its track record in helping video service providers boost engagement and loyalty.

Peter Docherty, CTO at ThinkAnalytics commented, “Tata Sky is using our enhanced metadata management solution and viewer behaviour analysis to differentiate its OTT* offering and demonstrate technology leadership in India. Not only do users now benefit from an experience tailored to their tastes, but we are helping Tata Sky’s business win with increased viewer engagement.”

ThinkAnalytics is powering a variety of use cases including personalised banners, Channels For You, Live Now For You, Catch-up For You, Movies/Shows for You, and Trending events based on the shows and channels users like to watch. There is also a Don’t Miss feature which brings up episodes of the shows that are watched regularly, so that the user does not miss updates of their favourite shows.

Tata Sky is a joint venture between the Tata Sons and 21st Century Fox. The company provides both pay TV and OTT services.

*OTT stands for over-the-top, or services delivered atop an existing network.

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