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| Green speaking at the keynote. |
Companies are already benefiting from emerging technologies to becoming cognitive enterprises, Green said at the launch ceremony for ConnecTechAsia, listing companies such as:
- Standard Chartered, which pioneered an AI engine with IBM to enhance trade document processing, a traditionally-manual activity. The bank handles over 36 million pages of trade documents annually, and has almost entirely automated related processes.
- Lotte's IBM Watson-enabled AI chatbot Charlotte provides shopping advice backed by the user's shopping history, behaviour and preferences. Charlotte has served 2 million users since its launch in 2017.
- Westpac ANZ, the first in the region to implement a fully-integrated hybrid cloud model, with many others following suit “because it's open, it's secure and it's managed by great skills which allow seamless switching between private clouds between multicloud environments, it's totally flexible, and it's ready to host and run automation, AI solutions and of course Blockchain,” she said.
Blockchain has transformed companies, she observed.
- FreshTurf, which has improved package delivery options for online shoppers with a Blockchain system built on a Bluemix cloud platform
- Tradelens, a neutral Blockchain-enabled platform developed with Maersk and IBM that provides a single, secure source of shipping data. It is supported by more than 100 major players across the global shipping industry and has processed over 10 million discrete shipping events.
“Members gain a comprehensive view of their data, can digitally collaborate and move cargo around the world,” Green said.
Trust and transparency will be crucial to accepting these new technologies in the future, Green said. She shared IBM's own codified trust and transparency rules to live by:- Standard Chartered, which pioneered an AI engine with IBM to enhance trade document processing, a traditionally-manual activity. The bank handles over 36 million pages of trade documents annually, and has almost entirely automated related processes.
- Lotte's IBM Watson-enabled AI chatbot Charlotte provides shopping advice backed by the user's shopping history, behaviour and preferences. Charlotte has served 2 million users since its launch in 2017.
- Westpac ANZ, the first in the region to implement a fully-integrated hybrid cloud model, with many others following suit “because it's open, it's secure and it's managed by great skills which allow seamless switching between private clouds between multicloud environments, it's totally flexible, and it's ready to host and run automation, AI solutions and of course Blockchain,” she said.
Blockchain has transformed companies, she observed.
- FreshTurf, which has improved package delivery options for online shoppers with a Blockchain system built on a Bluemix cloud platform
- Tradelens, a neutral Blockchain-enabled platform developed with Maersk and IBM that provides a single, secure source of shipping data. It is supported by more than 100 major players across the global shipping industry and has processed over 10 million discrete shipping events.
“Members gain a comprehensive view of their data, can digitally collaborate and move cargo around the world,” Green said.
- Augmenting, not replacing
“The purpose of all of these technologies is to augment man and woman not replace us,” Green said.
- Data ownership
“It is your data, your insights; they belong to the owner,” Green added.
- Inclusivity
“We need to ensure that technology come into the world that they're open, they're explainable and they're free of any conscious or unconscious bias,” Green explained.
“We try and live by them
every single day and we want to be held accountable to them,” she added.
IBM also invests in enabling
students, especially those from non-traditional backgrounds, to be
work-ready. IBM's Pathways
in Technology Early College High Schools (P-TECH)
initiative was launched in Singapore in 2018 and helps students take
on new-collar jobs. The initiative is now present in Australia,
Korea, and New Zealand as well.
Green said: “We dont want
to leave anyone behind. This should be technology for all of us.”
Green also invited the
audience to learn from and work with IBM, from trying out IBM's CyberResilience Maturity Assessment to becoming part of P-TECH.
Hashtag: #ConnecTechAsia
Hashtag: #ConnecTechAsia
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