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Thursday, 27 June 2019

Singtel prepaid customers get more convenience with eKYC

Singtel has launched digital self-registration, otherwise known as an eKYC (electronic know your customer) service, for prepaid customers.

The first-of-its-kind service in Singapore gives Singtel’s prepaid customers the convenience of registering their new SIM cards on their mobile phones and activating their mobile service 24x7. The fuss-free self-registration process can be completed within 5 minutes, the company said.

Singtel also introduced eKYC for its Dash customers so that they can self-register for mobile remittances.

“As people increasingly turn to their mobile phones to get things done, our mobile-first approach ensures that customers can easily do what they need to on their own time and terms. By adopting technologies such as eKYC, our customers get the added convenience of self-registering their Singtel prepaid SIM cards, or doing a one-time registration for Dash remittance.

"For tourists in particular, they can register themselves in minutes and connect immediately with friends and family,” said Yuen Kuan Moon, CEO, Consumer Singapore, Singtel.

“In a fast-moving world, the adoption of eKYC solutions not only makes it more convenient for consumers, but also drives businesses’ efficiency and competitiveness. We welcome Singtel’s initiative, and encourage more organisations to continually innovate their services,” said Aileen
Chia, Deputy Chief Executive (Policy, Regulation & Competition Development) and Director-General (Telecoms and Post), Infocomm Media Development Authority.

Singtel offers a variety of prepaid plans to suit customers’ communications needs, including the popular 2-in-1 tourist SIM and EZ-Link travel card and S$15 hi! SIM card. Singtel prepaid SIM cards are available for purchase at over 1,000 sales points across the island, and will be expanded to include selected incoming regional flights, self-serve kiosks, as well as e-commerce platforms.




Singtel Dash is available to everyone regardless of telco or banking relationship, and can be downloaded on any mobile platform. It is the only mobile payments app that allows users to commute, shop in-store and at online retailers worldwide with their Visa Virtual Account, and send money locally and overseas.

Dash’s mobile remittance service offers competitive money transfer rates to six countries – the Philippines, Indonesia, India, Bangladesh, Myanmar and China.

Details:

Register as a Singtel prepaid customer

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