Fuji Xerox Singapore, a document and
communications solutions, provider, brought together industry leaders and senior executives to share research insights and enterprise implementation best practices in enabling a future
‘smarter’ workplace in Singapore last week.
The second Innovation Re:Mix Forum Future x Smart 2019 was opened by Sara Cheng, CEO, Fuji Xerox Singapore. “Fuji Xerox is committed to empowering our customers’ digital journey through the integration of machine, human and digital intelligences which is reinforced in the Innovation Re:Mix Forum. This is a fantastic platform for out-of-the-box thinking and thought-provoking conversation to uncover a smart, competitive edge in a digital economy,” said Cheng.
The Future x Smart edition featured business and thought leaders participating in keynote presentations, panel discussions, and interactive workshops with three themes:
Shifting to the next-generation enterprise
On creating a ‘smarter’ workplace, US-based Dr Lynn Wilcox, CTO, Fuji Xerox Palo Alto Laboratory (FXPAL) and Cheng discussed how enterprises can leverage on ambient computing, and enterprise AI to drive productivity, and improve collaboration and communications within an increasingly mobile workforce.
The laboratory’s work on the Internet of Things (IoT), the Internet of Humans (IoH), human-sensing and artificial intelligence (AI) in shaping future workplace collaborations was shared. "We’re trying to provide good for the people. We’re trying to make you happier at your job. Someone told me 'Happy employees make happy customers'. I really like that," she said.
Among the use cases that Dr Wilcox described were using IoT to track where people are and to tell if workspaces are available; and a portable rig for a mobile phone that is worn by one person but controlled by someone else. Such an arrangement could allow a disabled person to view otherwise-inaccessible places, for example. Another project involves a display that can rotate, so that a person during a conference call can perform the digital equivalent of turning their head to look around the room.
"People need to stay connected and feel that they are part of a team," she explained.
Dr Wilcox also introduced FXPAL’s human-sensing technology. With the ability to track stress, productivity, and pain levels, the technology could power employee-retention programmes in human resources, and potentially revolutionise how medical diagnoses are conducted in healthcare.
FXPAL is further working on automated text analysis based on AI and to determine customer satisfaction and sentiment. "We invest a huge amount of energy and organisation tracking customer satisfaction levels. Automation and AI can really simplify this process," Dr Wilcox said.
When Cheng asked how organisations should balance human intelligence with digital intelligence when leveraging IT, Dr Wilcox said that AI does not build itself. "People have to build it, people have to train it," she said. "You have to ask the right questions to get an answer from the AI. It’s going to replace some jobs, sure, but it’s going to be the boring jobs, the jobs people didn’t want anyway; and it’s going to give them the opportunity to grow and get bigger jobs. Then we can spend time being human – creating art and music, and spending time with family."
Revitalising business strategies
The small and medium-sized business (SMB) track offered a peek at critical factors required to build
digital-ready SMBs, along with key highlights on how businesses can edge up in competitiveness in an increasingly connected environment.
Matthew Teo, Executive Manager, Open Innovation Platform, Infocomm Media Development
Authority elaborated on how SMBs can tap on available government programmes and grants to help
accelerate their digital journeys.
Powering omnichannel marketing strategies
Approaching marketing through multiple platforms is increasingly emphasised against the backdrop of a diverse and fragmented media landscape. With the sheer volume of content transmitted through ever-broadening distribution channels, marketers face the challenge of standing out amid digital clutter.
Susie Wong, Chief Digital & Marketing Officer, Fuji Xerox Singapore, opened the segment with her
perspective on tackling the issues of digital fatigue and how brands can leverage on print in omnichannel marketing strategies and trends to differentiate themselves from the next run-of-the-mill digital campaign.
Beyond discussions on new trends and opportunities, and exchanges of innovative ideas, delegates were also taken through Fuji Xerox’s augmented-reality paper trail. Set to redefine traditional processes, the experiential showcase delved into the mechanics of workflow automation and how the technology can be seamlessly applied to any function of a business, offering delegates a first look into redesigning workflows.
The conference concluded on a luxurious note at the Digital Solutions Meet Gem Wonderland.
Digital Solutions Meet Gem Wonderland demonstrated how print can be reimagined in striking new
ways while underscoring the integration of machine, digital and human intelligence. Themed A Cut Above The Rest, the immersive exhibit featured a holographic backdrop and 3D gemstone jewellery made out of paper printed by Fuji Xerox’s Iridesse Production Press, PrimeLink and B9 Series.
Hashtags: #BuiltForMore, #fxremix
The second Innovation Re:Mix Forum Future x Smart 2019 was opened by Sara Cheng, CEO, Fuji Xerox Singapore. “Fuji Xerox is committed to empowering our customers’ digital journey through the integration of machine, human and digital intelligences which is reinforced in the Innovation Re:Mix Forum. This is a fantastic platform for out-of-the-box thinking and thought-provoking conversation to uncover a smart, competitive edge in a digital economy,” said Cheng.
The Future x Smart edition featured business and thought leaders participating in keynote presentations, panel discussions, and interactive workshops with three themes:
Shifting to the next-generation enterprise
On creating a ‘smarter’ workplace, US-based Dr Lynn Wilcox, CTO, Fuji Xerox Palo Alto Laboratory (FXPAL) and Cheng discussed how enterprises can leverage on ambient computing, and enterprise AI to drive productivity, and improve collaboration and communications within an increasingly mobile workforce.
The laboratory’s work on the Internet of Things (IoT), the Internet of Humans (IoH), human-sensing and artificial intelligence (AI) in shaping future workplace collaborations was shared. "We’re trying to provide good for the people. We’re trying to make you happier at your job. Someone told me 'Happy employees make happy customers'. I really like that," she said.
Among the use cases that Dr Wilcox described were using IoT to track where people are and to tell if workspaces are available; and a portable rig for a mobile phone that is worn by one person but controlled by someone else. Such an arrangement could allow a disabled person to view otherwise-inaccessible places, for example. Another project involves a display that can rotate, so that a person during a conference call can perform the digital equivalent of turning their head to look around the room.
"People need to stay connected and feel that they are part of a team," she explained.
Dr Wilcox also introduced FXPAL’s human-sensing technology. With the ability to track stress, productivity, and pain levels, the technology could power employee-retention programmes in human resources, and potentially revolutionise how medical diagnoses are conducted in healthcare.
FXPAL is further working on automated text analysis based on AI and to determine customer satisfaction and sentiment. "We invest a huge amount of energy and organisation tracking customer satisfaction levels. Automation and AI can really simplify this process," Dr Wilcox said.
When Cheng asked how organisations should balance human intelligence with digital intelligence when leveraging IT, Dr Wilcox said that AI does not build itself. "People have to build it, people have to train it," she said. "You have to ask the right questions to get an answer from the AI. It’s going to replace some jobs, sure, but it’s going to be the boring jobs, the jobs people didn’t want anyway; and it’s going to give them the opportunity to grow and get bigger jobs. Then we can spend time being human – creating art and music, and spending time with family."
Revitalising business strategies
The small and medium-sized business (SMB) track offered a peek at critical factors required to build
digital-ready SMBs, along with key highlights on how businesses can edge up in competitiveness in an increasingly connected environment.
Matthew Teo, Executive Manager, Open Innovation Platform, Infocomm Media Development
Authority elaborated on how SMBs can tap on available government programmes and grants to help
accelerate their digital journeys.
Powering omnichannel marketing strategies
Approaching marketing through multiple platforms is increasingly emphasised against the backdrop of a diverse and fragmented media landscape. With the sheer volume of content transmitted through ever-broadening distribution channels, marketers face the challenge of standing out amid digital clutter.
Susie Wong, Chief Digital & Marketing Officer, Fuji Xerox Singapore, opened the segment with her
perspective on tackling the issues of digital fatigue and how brands can leverage on print in omnichannel marketing strategies and trends to differentiate themselves from the next run-of-the-mill digital campaign.
Beyond discussions on new trends and opportunities, and exchanges of innovative ideas, delegates were also taken through Fuji Xerox’s augmented-reality paper trail. Set to redefine traditional processes, the experiential showcase delved into the mechanics of workflow automation and how the technology can be seamlessly applied to any function of a business, offering delegates a first look into redesigning workflows.
 |
| Jewellery meant to be word around the neck and on the shoulders with the majority of elements printed by the Iridesse. |
The conference concluded on a luxurious note at the Digital Solutions Meet Gem Wonderland.
Digital Solutions Meet Gem Wonderland demonstrated how print can be reimagined in striking new
ways while underscoring the integration of machine, digital and human intelligence. Themed A Cut Above The Rest, the immersive exhibit featured a holographic backdrop and 3D gemstone jewellery made out of paper printed by Fuji Xerox’s Iridesse Production Press, PrimeLink and B9 Series.
Hashtags: #BuiltForMore, #fxremix
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