Singapore's mobile networks: who fares best?

Opensignal has launched a report on Singapore’s Mobile Network Experience, which examines the user experience across 54,443 devices across Opensignal’s active userbase in Singapore from August to October 2019. This is measured in metrics such as, download speed, latency experience, and 4G availability, amongst others.

The mobile network experience of users on Singapore’s three established leading operators continues to move onwards apace, despite not yet launching 5G. Highlights include:

- Singtel snatches the Upload Speed Experience crown

While users on all three operators saw improvements in their upload speed, Singtel users’ speeds improved more than the others to take the Upload Speed Experience award that had previously been held by M1. Speeds jumped by between 6.7% and 20% in just six months.

- M1’s latency award win will please mobile gamers

M1’s users enjoyed the most responsive mobile network with M1 winning Opensignal’s Latency Experience award. While speed may be associated with gaming, low latencies help a range of mobile apps and services including web browsing, Opensignal said.

- Video Experience hits 'Excellent' for M1, nears it for Singtel and StarHub

Users’ mobile Video Experience jumped by between 3.8 and 4 points on Opensignal’s one-hundred-point scale. M1 users just edged into the 'Excellent' category, which starts at 75. But Singtel and M1 share Opensignal’s award because of overlapping confidence intervals which place Singtel’s Video Experience, at 0.7, just shy of 'Excellent' with 74.3 ahead of StarHub’s 73.5 putting both operators into the 'Very Good' category.

Mobile Network Experience report," Opensignal stated.

Opensignal did analyse the experience of TPG trial users on two occasions in 2019 –  it compared the experience mid-year and found TPG users’ speeds were much slower than Singtel, M1 and StarHub at the time. More recently, the company looked at how the TPG experience has changed as the company moves closer to launch.

Opensignal is a mobile analytics company and aims to build understanding for the true state of the world’s mobile networks based on measurements of real user experience.

Source: TPG website for Singapore. TPG is offering completely free mobile data services ahead of its launch.

The report also observes that new entrants are increasing the competitive pressure on Singtel, M1 and StarHub. Most notable is TPG, which has offered an unusual extended trial service throughout 2019 as it refines its offering and ensures it meets market expectations.

"Because TPG does not yet offer a full commercial service we have not yet included the experience of TPG users in our Singapore we have not yet included the experience of TPG users in our Singapore Mobile Network Experience report," Opensignal stated.

The company analysed the experience of TPG trial users mid-2019 and found TPG users’ speeds were much slower than Singtel, M1 and StarHub. It has also looked at how the TPG experience has changed as the company moves closer to launch.

Opensignal is a mobile analytics company that provides more understanding of the true state of the world’s mobile networks based on measurements of real user experience.

Details:

Read the report