StarHub to look after third-party supplier phones under SmartSupport Lite aftersales service

StarHub has launched SmartSupport Lite, billed as the market’s simplest mobile phone aftersales care service. With this new service, no-contract SIM Only customers can get back on their feet quickly should their phones not operate as expected.

Source: StarHub SmartSupport Lite offers mobile phone aftersales care to SIM Only customers.

Customers can enrol existing phones digitally through the My StarHub app – no supporting documents and no activation fee are required.

"The mobile phone has become the centre of our customers’ everyday life, and we know any form of downtime is a major inconvenience. Offering excellent aftersales support is therefore key to improved customer experience and retention,” said Johan Buse, Chief of Consumer Business Group, StarHub.

“Through the launch of SmartSupport Lite, we want our customers to enjoy the best aftersales experience on Singapore’s fastest mobile network. It is part of our continuing #HelloChange journey commitment – delivering better and different experiences to our customers.”

For S$8 monthly, customers on StarHub’s #HelloChange SIM Only plans can be assured of device care even if they had purchased their phones from other local authorised dealers. For any reason and at any time, customers on SmartSupport Lite can raise a swap request through a dedicated hotline, which operates round the clock.

Customers will be able to get their phones swapped in as soon as four hours within Singapore for an additional nominal swap fee, which is based on the retail price of the phones. Doorstep delivery is free-of-charge for all local swap requests. The swap service is also available for customers travelling in 21 major cities.

SmartSupport is Singapore’s first mobile phone after-sales service and has become a popular add-on among customers. It was introduced in 2013 by StarHub in collaboration with Asurion, a technology protection services provider. The new SmartSupport Lite service is an extension of SmartSupport.

Hashtag: #HelloChange