Tata Communications' new services help companies rebuild and adapt post-lockdowns

Tata Communications, a global digital ecosystem enabler, has launched the Secure Connected Digital Experience (SCDx), a new proposition to meet growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce and more contactless experiences for employees, customers and supply chain partners.

AS Lakshminarayanan, MD and CEO, Tata Communications said, “COVID-19 is acting as a catalyst and accelerator of business transformation. In recent months, millions of employees have experienced working from home, consumers have embraced digital shopping and delivery, and businesses have adapted to doing more, virtually. These changes have created a new reality and we are not going back to how things were done before.

"As enterprises shift from focusing on business continuity to business recovery and growth, they urgently need to rethink their digital strategies and transform themselves to prosper in this digital-first ecosystem. With Secure Connected Digital Experience, our goal is to enable enterprises to adopt new digital working models, accelerate their time to market and drive agility and resilience, giving them the tools to innovate, invent, and redefine their employee, customer and supply chain experience.”

Tata Communications’ Secure Connected Digital Experience is designed to help companies currently relying on short-term fixes, such as consumer-grade applications or employees’ home broadband connections, by providing holistic, secure enterprise-level digital solutions. It consists of three offerings:

- Tata Communications Secure Connected Digital Workplace enables enterprise employees (those typically working from the office as well as those working in the field), to work seamlessly and securely from anywhere through industrialised, scalable and high-performance remote workplace solutions.

- Tata Communications Digital Customer Experience Platform recreates the in-store experience online for B2C companies, with the next generation of enterprise commerce and video collaboration solutions for superior digital customer engagement.

- SCDx will also enable the supply chain ecosystem with secure access to enterprise core applications and significantly improved performance for third parties.

Since the COVID-19 pandemic, Tata Communications has been supporting customers to deploy relevant solutions in record time; in many cases, delivering changes and upgrades in less than six hours. Tata Communications has enabled tens of thousands of employees globally for remote working across more than 150 organisations including Tata Consultancy Services, with more under deployment.