NEC Corporation of Malaysia (NEC Malaysia), a digital transformation technology provider, has launched its Intelligent Center Operations of NEC (ICON) as part of its plans to expand its presence in Johor. The establishment of ICON in Sunway City Iskandar Puteri was a collaborative effort between NEC Asia Pacific (APAC) and NEC Malaysia.
ICON's expansion turns NEC Malaysia's office in Sunway City Iskandar Puteri into a centre of excellence. This expansion underscores ICON's dedication to job creation and serves as a hub for nurturing local talent, enriching customer service standards across Asia with managed and cybersecurity defense services.
Koichiro Koide, CEO & President of NEC APAC said: "Across six decades of partnership with our esteemed clientele in ASEAN, we've built an unbreakable bond of trust. Some have journeyed with us since the beginning, a testament to our enduring relationships. At ICON, we deliver Managed and Cyber Security Defense Services to our customers with the highest degree of confidentiality. Trust lies at the core of our operations, as it is built upon the strong rapport we cultivate with our clients, considering the profound integration of these services into their IT infrastructure and operations."
Koide added: "NEC is focused on providing solutions and supplying the foundational elements vital for transformative applications. To maintain seamless rapport with our valued clientele, we've established ICON as the cornerstone to enhance our customer services, transcending beyond mere product and sales."
ICON is part of a growing network of Advanced Response Centres in the region that integrates service desk operations, network operations centre, and security operations centre functions for greater resource synergies, enhanced situational awareness and overall cost efficiencies. It offers certified call centre agents proficient in handling client demands at the first and second levels. Their Managed Intelligence Edge Services (MIES) dashboard allows customers to monitor real-time complaints, status, and progress. ICON utilises advanced AI-powered automation tools and provides support in eight languages.
"Johor is aspiring to be the regional hub of integrated solutions; we should position ourselves as an economy striving for digital transformation. Through our commitment to digital transformation, we aim to create a sustainable economic ecosystem that benefits not only the people of Johor but also the wider global community," said YB Tuan Lee Ting Han, Johor State Executive Council.
ICON is also set as a center for knowledge transfer, aiming to become a focal point for knowledge exchange. As part of this initiative, the company will onboard Malaysian talents over the next five years, nurturing them into proficient professionals in managed services and cyberdefence services. These individuals will gain insights into the technology provided by NEC. This comes together with working in ICON and having a smart lifestyle within Sunway City Iskandar Puteri.
Sunway City Iskandar Puteri is a township that boasts modern infrastructure and amenities. Residents enjoy well-maintained road networks, reliable public transportation, and access to facilities like shopping malls, restaurants, schools, and recreational areas. Wisma Sunway Big Box uses a secure biometric office entry system from NEC that utilises advanced facial recognition technology.
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