Salesforce strengthens presence in Indonesia

Source: Salesforce. Sujith
Abraham, Senior VP and GM,
Salesforce ASEAN (left), Iman Muhammad,
Regional VP and Country Director,
Salesforce Indonesia (right).

Salesforce has opened a new office in Jakarta, Indonesia. The move underscores Salesforce’s commitment to strengthening its leadership and operations in the market following the launch of its Indonesian entity in August 2023.

The new office, located at One Pacific Place in the heart of the Sudirman Central Business District in Jakarta, will help the Salesforce team better support Indonesian organisations in their digital transformation journeys, unlocking more growth opportunities with customer relationship management (CRM), artificial intelligence (AI), data and trust.

In addition, Iman Muhammad has been appointed as its first Indonesia country leader. He has over 30 years experience in the Indonesian technology industry, and will lead business development, sales, and customer success teams to drive success for Salesforce’s customers and growth for the Indonesian business.

“Salesforce’s momentum in ASEAN continues to gain speed as we get closer to our customers with a new office in Jakarta and the appointment of Iman Muhammad as country lead,” said Sujith Abraham, Senior VP and GM, Salesforce ASEAN. 

“We’re seeing a tremendous response from leading Indonesia companies as they turn to Salesforce as a trusted digital advisor to help them connect to their customers in whole new ways.”

“Indonesia is rapidly emerging as an economic powerhouse in the ASEAN region, and there’s significant opportunity for businesses here to harness the power of CRM + AI + Data + Trust for growth,” said Iman Muhammad, Regional VP and Country Director, Salesforce Indonesia. 

“I look forward to working closely with our team and partners to drive innovation and deliver exceptional value for our customers in Indonesia.”

Salesforce’s customer footprint continues to grow, with Indosat Ooredoo Hutchison, Eraspace, Lion Parcel and United Tractors choosing Salesforce as a trusted advisor on their digital transformation journeys. To meet customer demand, Salesforce has expanded to over 30 employees within a year and has plans to continue hiring.

Customers in Indonesia can also use Hyperforce, a reimagination of Salesforce’s platform architecture for the public cloud, available in Indonesia since late last year. Hyperforce allows enterprise businesses, including those in highly regulated industries, to deploy Salesforce solutions, creating options for them to scale globally and serve customers locally.