Accenture has expanded a collaboration with Amazon Web Services (AWS) to deliver digital services to public sector, defence and national security organisations. Through the Accenture AWS Business Group, the companies will collaborate to create new solutions that use cloud and AI services to reduce operating costs, optimise resource allocation, and improve the quality of citizen services and defence capabilities.
Running on AWS’s secure infrastructure, these AI-powered solutions focus on navigating workforce transformation, improving the delivery of social services, and mission-driven accelerators. This collaboration brings together Accenture's industry knowledge and cloud, data and AI expertise alongside the advanced and secure cloud and AI services of AWS.
Accenture and AWS will focus on helping public service organisations reinvent in three areas:
Workforce transformation with AI
Accenture research shows that 87% of executives agree that AI agents are driving a new era of process transformation. Accenture and AWS are building and deploying generative AI and agentic AI solutions that increase public sector productivity by automating tasks and entire processes and enhancing decision-making capabilities.
Organisations can accelerate their modernisation journey with AWS Migration Acceleration Program benefits, including proof-of-concept trials, migration assessments and AWS credits that reduce implementation costs while ensuring secure, compliant cloud adoption.
Defence and national security mission readiness
Building on AWS's secure infrastructure designed for high-sensitivity operations will allow defence and national security organisations to rapidly deploy cloud solutions that enhance operational capabilities and mission outcomes.
Solutions feature Zero-Trust architectures, edge computing for contested environments and supply chain optimisation capabilities that enable defence agencies to modernise legacy systems while maintaining the highest security standards.
Social Service and health solutions
Accenture and AWS will transform how social services and health and human services agencies deliver care through AI-powered case management and data analytics platforms. These solutions will help enable faster benefit determinations, improve service delivery through predictive analytics, and modernise critical systems for social benefits and employment programmes, while maintaining strict data privacy controls.
"Public sector organisations are ready to reinvent using AI to operate more efficiently and better serve citizens," said Jennifer Jackson, AWS Business Group lead at Accenture.
"These expanded solutions will help organisations modernise with innovative cloud and AI solutions. This is the first step in reinventing citizen services and boosting defence capabilities, while also building trust and ensuring high standards of security and compliance.”
"Citizens today expect the same seamless digital experiences from government services that they enjoy from commercial platforms," said Rishi Bhaskar, Director, worldwide public sector partnerships at AWS.
"Through this strategic collaboration with Accenture, we're helping public service organisations deliver those experiences by enabling innovation through transformative technologies, while also helping them operate more efficiently in today's challenging landscape."
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