Tata Communications acquires majority stake in Commotion

Tata Communications, the global communications technology player, has acquired a 51% stake in Commotion, an AI-native enterprise software-as-a-service (SaaS) platform company with operations in the US and India. 

Acquiring Commotion and integrating its capabilities into its Digital Fabric will further accelerate Tata Communications’ own AI adoption and advance its journey to becoming an AI-first organisation, Tata Communications said. This development builds on its ongoing efforts to help enterprises shift from AI experimentation to scalable, business-critical transformation. 

The acquisition marks a significant step in accelerating AI integration across Tata Communications’ Digital Fabric offerings, particularly within its Customer Interaction Suite, particularly with the Tata Communications Kaleyra interaction solution.

Commotion’s orchestration engine will integrate with Tata Communications Kaleyra’s core components — including channels, Kaleyra TX Hub, and CCaaS — to automate and intelligently guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions. TX stands for 'total experience' and CCaaS to cloud contact centre-as-a-service.

Commotion powers global enterprises with:

· Omnichannel CX automation for real-time, data-driven, hyperpersonalised engagement

· Voice AI solutions built on ultra-low latency speech-to-speech AI models

· Business-ready autonomous digital agents that are compliant, intelligent, policy-aware AI entities

AS Lakshminarayanan, MD & CEO, Tata Communications, said: “This acquisition marks a significant step in our journey to redefine customer experience in the AI era. With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive, and future ready.”

Murali Swaminathan, CEO of Commotion, added: “We are thrilled to announce this significant milestone in our journey. This isn’t just about capital. It’s about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications’ global reach, trusted brand and digital expertise. 

"Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn’t just coming – it’s here, and it’s global.”