Optus to offer Riverbed solutions as a managed service offering

Riverbed Technology, a provider of application performance infrastructure, today announced that Australia's Optus will offer Riverbed SteelCentral Application and Network Performance Management (ANPM) solutions as a managed service offering. Optus, an end-to-end ICT and managed service provider that is also a telecommunications company, is a Riverbed Authorized Support Partner (RASP).

Source: Optus website.

With Riverbed SteelCentral APM and NPM solutions, Optus Enterprise Management Centre analysts can monitor the network and status of business critical applications and quickly identify performance issues before the end user notices.

Riverbed’s SteelCentral product family, recognised by Gartner as the only Leader in the Magic Quadrants for both Application Performance Monitoring in 2013 and Network Performance Monitoring and Diagnostics in 2014, will help to drive increased end-user performance, improved customer experience for Optus’ internal or external customers and ultimately help to drive business productivity and differentiation.

“The ability to ensure customers’ business critical applications are performing where it counts – for the end-user – is crucial in an era defined by cloud and location independent computing,” said Ian Raper, Regional Vice President Australia and New Zealand, Riverbed. “Today’s announcement demonstrates both Optus’ innovation and its commitment to keeping customers up-and-running – after all, these days application performance equals business performance.”

David Caspari, Vice-President of Product and ICT, Optus Business said: “As business-critical applications are no longer solely delivered from an internal private data centre, it is crucial to manage application performance and its impact on end user experience to ensure an issue is fixed before it negatively impacts business productivity, profitability, and customer experience.”

SteelCentral is a performance management and control suite that combines user experience, application and network performance management to provide the visibility needed to diagnose and cure issues before end users notice a problem, call the help desk to complain or jump to another web site out of frustration.