CommVault receives 97% customer satisfaction rating for 2014 survey

CommVault has received a 97% customer satisfaction rating based on the results of its 2014 support services survey. The rating marks the fourth consecutive year that CommVault has exceeded industry averages in performance and customer satisfaction.

The survey spans a range of helpdesk topics, including time-to-respond vs time-to-close, languages supported, security, and remote access. Key findings include:

· CommVault found that 91% of participating customers are very satisfied; nearly twice the industry average.

· CommVault meets 97% of its time-to-respond and 92% of its time-to-close service level agreements (SLAs) and goals compared to the industry average, where vendors generally meet 43% of their SLA and target goals.

· CommVault resolves 70% of service-related issues by first-level support, surpassing the industry average of 58%.

· CommVault received a 97% customer support and services satisfaction rating, against the average customer rating of 94%.

Comparisons to industry averages are taken against the results from the 2013 HDI Support Center Practices & Salary Report by HDI, the world’s largest IT service and technical support membership association.