Tech Mahindra announces company-wide adoption of new automation framework

Tech Mahindra, a major provider of IT, networks and engineering solutions as well as business process outsourcing (BPO) services, has announced the adoption of an automation framework to help it deliver continuous increases in business efficiency. The company intends this to be a 'platform-play' across all businesses and markets and is sensing good traction in projects where it has applied the framework, across verticals, it said.

The Automation, Quality, Time (AQTTM) framework is powered by technologies based on robotic process automation (RPA) and artificial intelligence (AI). Tech Mahindra applies the principles of AQTTM in its projects, platforms and products across its service lines, and has seen increased employee productivity. The ultimate beneficiary will be the customer, the company said.

For the framework, Tech Mahindra has taken the “build-through approach” in partnership with institutions like the Chennai Mathematical Institute and several thought leaders. The company has also involved its customers to co-create solutions, modelled on relevant real-life situations.

The AQTTM framework makes use of a toolkit, SureSmart, which is a suite of tools and delivery accelerators across key competencies. SureSmart comprises CUBES for infrastructure and application maintenance and operations, UNO for RPA and TACTiX as the AI-powered knowledge engine. Tech Mahindra has increased process efficiency for projects that have deployed the framework, the company said. 

The Center for Automation Technologies (CAT) owns the automation strategy and enablement support. It will develop, and be a repository for, intellectual property development for Tech Mahindra's toolkit. The company has also put in place a system to proliferate 'automation-thinking' across the organisation, through training and certification programmes. In addition, the Automate2Accelerate Program will speed up adoption of the automation culture across the company, through identified Automation Leads and Commandos.

"The discipline of Automation is about making an entire organisation think on those lines – which demands behavioural change management and up-skilling. Tech Mahindra has ridden every new industry wave admirably and managed change before; it will do it again with AQT,” said CP Gurnani, MD & CEO, Tech Mahindra.

L Ravichandran, Chief Operating Officer, Tech Mahindra, added, "Whatever we do must positively impact our customer’s top-line, bottom-line, investments and end-customer experience. AQT helps us do that. And, what better way to get repeat business than giving our clients what they want, faster and cheaper, every time?”