Many MNOs have been working to enhance their network quality and transmission capacity to meet growing demand for international roaming. Individual efforts have not led to significant improvements in global connectivity and overseas interconnection however. The hi-H Program aims to bring global MNOs together to codevelop solutions that maximise of network architecture efficiency.
A joint declaration and memorandum of understanding (MoU) signing ceremony took place in Guangzhou, China, and was signed by 14 hi-H Members including China Mobile Hong Kong, China Mobile International, Companhia de Telecomunicações de Macau (CTM), Chunghwa Telecom, Deutsche Telekom, FarEasTone, KT Corporation, Orange, StarHub Mobile, Telenor, True Corporation, Turk Telekom International and Vimpel-Communications Public Joint Stock Company (Vimpelcom).
In order to improve the roaming experience of their respective end customers, the signatories to the MoU have already defined a framework for enhancing international roaming quality of voice, data and SMS services. In these three core areas, the stakeholders will cooperate to optimise routing solutions for high-quality voice services, establish direct or optimal connections connectivity using the Diameter/Signalling Connection Control Protocol (SCCP) standards, and for transferring roaming data with the S8/GPRS Roaming Exchange (GRX) data traffic protocols. Additionally, all parties will aim to provide customers with fast, stable and reliable transmission of SMS services.
Virtual teams will also be formed to monitor and verify the roaming experience of their end customers on a regular basis by establishing proper communication channels for responding to roaming quality issues. Regular reviews on roaming paths for voice, data and SMS among the parties will be conducted to ensure best practices are realised.
“Hi-H Program has paid much efforts to run various projects to leverage the network capabilities of hi-H Members; this roaming quality enhancement of which is a key joint project of the year to increase user engagement. China Mobile will take the lead to execute the cooperation items in order to provide the end customers of hi-H Program with a 'feel at home' experience while they are roaming aboard”, said Dr Feng Li, Chairman & CEO, China Mobile International and Chairman of hi-H Program.
“To accomplish Telenor’s ambition of being loved by customers, this is an efficient collaborative project to create engaging roaming services for users reached by hi-H Program,” Kim Krogh Andersen, Chief Marketing Officer of the Global Wholesale Unit in Telenor said. Telenor has a direct presence in South Asia and Southeast Asia, as well as equity in Vimpelcom, which also has an Asian presence.
"Subscriber satisfaction is very much correlated to the service quality of a telecommunications service provider. We believe the expected service improvement will constitute a competitive advantage to the roaming business of all parties who enter into this multilateral collaboration under hi-H Program,” said Mehmet Candan Toros, CEO, Türk Telekom International.
The hi-H Program was initiated by China Mobile International and launched in Shanghai, China in 2015. Since launch, this non-exclusive partnership platform has attracted active involvement from various industry counterparts to acknowledge its main principles of hi-H: Openness, Connection, and Collaboration. The Program aims to form an integrated platform involving and expanding the group of international partners with the intentions of reaching win-win partnership benefits and providing seamless services to customers. Through cross-industry collaboration, it is believed that the global digital work and life experience of individuals and corporates can be further enriched without boundary.
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