Software underpins all digital transformation: CA Technologies

How CA Technologies accelerates the path from ideas to outcomes.

CA Technologies sees one theme taking root in the marketplace above all others - digital transformation, driven by software.

"Software is at the heart of everything we do," said Martin MacKay, President and GM, Asia Pacific and Japan (APJ) at CA Technologies. "Everything that we do is determined by the quality of software that we use to interact with our customers, our partners and our employees."

MacKay pointed out that APJ boasts the largest combined gross domestic product (GDP) globally at US$43.6 trillion; hosts 60% of the world's youth as well as over 1 billion smartphone users. The combination points to the presence of disposable income, a willingness to try new things and lots of mobile app use, an environment where digital disruption can easily take hold.
 
"Digital disruption is the new reality," he said. "Factories with hundreds and thousands of people are now employing 20. This creates fantastic opportunities. The next wave of jobs is all around software. (To have) 20 or 50 people running a factory - that requires software."

MacKay sees phenomenal opportunities everywhere in what CA Technologies terms the 'app economy'. "Every organisation today interacts with its customers today with software," he explained, recounting how he had made ticket reservations to travel online, checked in on an app, and travelled to the airport via Uber.

"We're looking at the way we interact with customers through software, and they're looking at the way they interact with their customers through software."
 
Understanding that interaction is crucial to a company's success, MacKay said. "We are the 140-character generation. Our attention span lasts the length of a tweet," he said. "If an app hangs, we move on... if we're going to last another 40 years or even four years, we have to rethink the way we interact with our customers."

Agility will be key. "The world is changing around us and the demands on us are legion. They're difficult to anticipate. We've got to be built to change, not built to last," MacKay said.
 
If a company is to be 'built to change', CA Technologies suggests setting up a 'modern software factory' to create all the software it requires, and implementing agile, DevOps and security initiatives for success. "You have to own that process yourself - it requires a level of production quality and user centricity," MacKay explained.

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