False positives, or identifying something which does not exist, are quite common in all kinds of sensors and tests. Such false emergency alarms from a growing Internet of Things (IoT) network can block the emergency service system, however. To address this growing threat Avaya has introduced to its Avaya Breeze workflow automation technology to Asia.
Avaya Breeze enables Asian organisations to implement new functionality developed and deployed with and by public safety officials in the European Union, such as Snap-In applications specifically designed for public safety. Breeze can help agencies develop specific solutions that can assist in identifying undesirable patterns of calls and events and deflect suspect traffic away from live operators for further analysis, freeing up those resources for calls that are actual emergencies.
The next generation Breeze technology platform accomplishes this by simplifying application development while delivering built-in capabilities for enhanced mobile, citizen-facing and hybrid/cloud requirements. Components of the Breeze technology platform include:
· An open framework
· A development platform for the rapid creation of new workflow-based applications in a matter of hours or days versus months
· A software delivery mechanism – the Avaya Snapp Store – that allows a single integrated experience via browsers and native smart apps for entirely new citizen experiences
· Open connectors/APIs that enable simple, integration with existing agency communications services and protected access to the devices in the IoT
“With call takers being inundated with vast amount of multimedia that are being made available through the Internet of Things, it is only natural that artificial intelligence will have to become a technology that provides call handling advice to communications officers. Having seen these trends in other industries, the Avaya Breeze platform, based on work flow and becoming a natural insertion point in the existing call flow, is uniquely able to help deal with the many false calls, and other distractive events that could become the difference between life and death,” said Mark Fletcher, Chief Architect - Worldwide Public Safety Solutions - Office of the CTO - Enterprise Solutions, Avaya.
Avaya Breeze enables Asian organisations to implement new functionality developed and deployed with and by public safety officials in the European Union, such as Snap-In applications specifically designed for public safety. Breeze can help agencies develop specific solutions that can assist in identifying undesirable patterns of calls and events and deflect suspect traffic away from live operators for further analysis, freeing up those resources for calls that are actual emergencies.
The next generation Breeze technology platform accomplishes this by simplifying application development while delivering built-in capabilities for enhanced mobile, citizen-facing and hybrid/cloud requirements. Components of the Breeze technology platform include:
· An open framework
· A development platform for the rapid creation of new workflow-based applications in a matter of hours or days versus months
· A software delivery mechanism – the Avaya Snapp Store – that allows a single integrated experience via browsers and native smart apps for entirely new citizen experiences
· Open connectors/APIs that enable simple, integration with existing agency communications services and protected access to the devices in the IoT
“With call takers being inundated with vast amount of multimedia that are being made available through the Internet of Things, it is only natural that artificial intelligence will have to become a technology that provides call handling advice to communications officers. Having seen these trends in other industries, the Avaya Breeze platform, based on work flow and becoming a natural insertion point in the existing call flow, is uniquely able to help deal with the many false calls, and other distractive events that could become the difference between life and death,” said Mark Fletcher, Chief Architect - Worldwide Public Safety Solutions - Office of the CTO - Enterprise Solutions, Avaya.
posted from Bloggeroid
No comments:
Post a Comment