The new digital suite supports the bank’s efforts to enhance customer engagement and tailor services in the Year of You, during which banking excellence and customer experience remains a strong driver in the bank’s continued development across all touch points and digital channels.
Ahmed Al Musalmi, CEO of Bank Sohar, said, “Bank Sohar’s commitment to its customers is holistic, ranging from internal and infrastructural changes. Ultimately, we seek to deliver upon our promise of banking excellence by enhancing customers’ experience with new products, opportunities, greater simplicity and rewards.”
The bank’s new services provide a comprehensive view of customer behaviour and preferences, equipping relationship managers with the data required for insightful market engagements. With an open API framework, the latest Finacle core banking solutions allow Bank Sohar to effectively implement open banking and collaborate with its external ecosystem, including partners and fintech corporations; as well as supporting the bank’s recently launched syndicated loan facility, securitisation, and liquidity management. Operational efficiency has also improved through the elimination of outdated administration tasks, in addition to streamlined digital processes for credit cards, loans, and customer onboarding.
Mujahid Said Daud Al Zadjaly, Deputy GM, IT & Alternate Channels, Bank Sohar, said, “With the new generation Infosys Finacle platform, our banking systems are much more flexible and agile. We are able to expose APIs to integrate with third-party solutions and partner products, and introduce innovative offerings to our clients swiftly. We are confident that this will enable us to understanding our customers’ needs better and make banking more advantageous for them.”
Bank Sohar has also boosted customer experience with technology upgrades to in-branch touch points and digital services and elevated its core banking system with a complementary range of new products and tools.
Ahmed Al Musalmi, CEO of Bank Sohar, said, “Bank Sohar’s commitment to its customers is holistic, ranging from internal and infrastructural changes. Ultimately, we seek to deliver upon our promise of banking excellence by enhancing customers’ experience with new products, opportunities, greater simplicity and rewards.”
The bank’s new services provide a comprehensive view of customer behaviour and preferences, equipping relationship managers with the data required for insightful market engagements. With an open API framework, the latest Finacle core banking solutions allow Bank Sohar to effectively implement open banking and collaborate with its external ecosystem, including partners and fintech corporations; as well as supporting the bank’s recently launched syndicated loan facility, securitisation, and liquidity management. Operational efficiency has also improved through the elimination of outdated administration tasks, in addition to streamlined digital processes for credit cards, loans, and customer onboarding.
Mujahid Said Daud Al Zadjaly, Deputy GM, IT & Alternate Channels, Bank Sohar, said, “With the new generation Infosys Finacle platform, our banking systems are much more flexible and agile. We are able to expose APIs to integrate with third-party solutions and partner products, and introduce innovative offerings to our clients swiftly. We are confident that this will enable us to understanding our customers’ needs better and make banking more advantageous for them.”
Bank Sohar has also boosted customer experience with technology upgrades to in-branch touch points and digital services and elevated its core banking system with a complementary range of new products and tools.
Sanat Rao, Chief Business Officer and Global Head of Infosys Finacle, said, “A truly digital transformation of banking operations is no longer a choice for progressive banks, but an inevitable need. To achieve this, banks need to take a holistic approach to digitisation covering front-to-back office processes. The new solutions at Bank Sohar will provide it with a robust foundation to drive growth and the agility to innovate furthermore.”
Finacle is a digital banking solution suite from EdgeVerve Systems, a wholly-owned subsidiary of Infosys. Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and Blockchain requirements of financial institutions to drive business excellence.
Finacle is a digital banking solution suite from EdgeVerve Systems, a wholly-owned subsidiary of Infosys. Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and Blockchain requirements of financial institutions to drive business excellence.
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