Salesforce, Anthropic expand partnership

Salesforce and Anthropic have announced Claudeforce, an expanded partnership bringing Claude’s intelligence and reasoning together with Salesforce’s trusted enterprise harness to make its data, workflows, business logic, actions, and governance securely accessible to power agentic experiences wherever work happens.

Billed as The #1 AI Meets the #1 AI CRM*, the Claudeforce partnership launches with Salesforce in Claude, a plugin with 37 prebuilt sales skills. Salesforce in Claude marks a new era of enterprise AI, Salesforce said. For decades, enterprise software required users to manually navigate a static user interface (UI) to get work done. Now that agents can access the data, workflows, and rules directly, software is a system that powers every interface. 

The two companies plan to introduce more integrations across Claude, Salesforce, and Slack, expanding each company’s use of the other’s technologies. 

“We’re bringing together the world's #1 AI and #1 CRM — the best of both worlds. Today, we're launching Claudeforce, running directly on top of Salesforce via our new AIforce UI harness, Headless 360, Data 360, Tableau, and Slack. Here, the UI is the AI — allowing you to build custom apps dynamically and answer any enterprise question. 

"Probabilistic intelligence alone doesn't run a company, and deterministic systems don't reason. By fusing Claude's extraordinary reasoning with the trusted data, workflows, and governance every enterprise runs on, we're delivering a dynamic interface that thinks, reasons, and acts. This is how every business will run,” stated Marc Benioff, Chair & CEO, Salesforce. 

"We believe frontier intelligence should be safe, trusted, and deeply capable, which is why the world's leading businesses turn to Claude for their most important work. Salesforce in Claude brings this same frontier intelligence into the systems where much of the world's commercial activity happens. Through this partnership, companies can point Claude at the customer information and business context that they've been building in Salesforce for decades, and use it to actually run and grow their businesses,” said Dario Amodei, CEO & Co-Founder, Anthropic. 

In addition to Salesforce in Claude, Claude is available in Agentforce — serving as a reasoning model for the Atlas Reasoning Engine, powering Agentforce Vibes and Agentforce Coworker by default, and available in Agent Builder.

Through Amazon Bedrock, Claude is available within the Salesforce Trust Boundary, allowing customers, including those in regulated industries, to deploy domain-specific AI while keeping data and AI workloads secure. 

Slack, the multiplayer work operating system (OS), brings people and agents together in the flow of work. By embedding Claude directly into Slack — the central workspace where teams already operate — Salesforce is bridging the gap between team dialogue and autonomous enterprise action.

Through this expanded partnership, Claude is the default model for Slack and serves as the intelligent backbone across every layer of the Slack experience: powering Slackbot to supercharge personal productivity by default, augmenting team decision-making via Claude Tag, and accelerating multiplayer coding as a founding partner for Slack Code.

Salesforce and Anthropic are also strategic customers of one another. This reciprocal adoption makes each company both a builder and a customer of the hybrid architecture they are bringing to market together.

Salesforce is Anthropic’s preferred customer relationship management (CRM) and connects communication, workflows, and agents through Slack, its preferred multiplayer work platform for internal teams. Salesforce Shield, Backup, and Sandboxes support security, resilience, and development. Building on that foundation, new capabilities, spanning headless experiences, connected data, and automation, will power stronger scale across customer engagement.

Claude is the AI model powering Slackbot for Salesforce customers and employees. Internally, Slackbot has transformed how Salesforce employees work. Slackbot is driving 8.1 M hours of annualised productivity gains, which are up over 2x quarter-over-quarter.  

Claude is the default model for Slack AI, Slackbot, Salesforce in Claude, Headless 360, Agentforce Coworker, and Claude Code across Salesforce's engineering organisation. Salesforce will make Claude Code and Claude Enterprise available to all of its developers and knowledge workers as the company’s preferred AI assistant and productivity tools, and Claude is the first LLM provider* fully integrated within the Salesforce Trust Boundary. 

*CRM stands for customer relationship management; and LLM stands for large language model.