The initiatives were announced by the Singapore Minister for Communications and Information, S. Iswaran, at IMDA’s second SG:Digital Industry Day.
Services 4.0 was identified through the Services and Digital Economy Technology Roadmap1;(SDE TRM) as a potential engine of growth for Singapore’s digital economy. The services industry accounts for 72%2 of Singapore’s GDP and 74%3of national employment. The TRM, conducted in consultation with local and international business leaders and technology experts, provides a scan of the digital technology landscape in the next three to five years, identifying the impact of key shifts and technology trends.
Services 4.0 is a vision that puts people at the centre – harnessing technology for workers to have more fulfilling work, enabling businesses to innovate nimbly to capture opportunities in a digital marketplace, and delivering superior experience to customers.
Services 4.0 is Singapore’s response to the TRM, envisioning Singapore delivering next-generation services that are end-to-end, frictionless, empathic, and anticipatory to customer needs.
Productivity for workers is enhanced as machines do repetitive and mundane tasks, so workers can focus on higher value areas where their creativity, analytical thinking, emotional intelligence and human insight are required. Workers augmented with smart machines and tools can also make better decisions through access to superior insights and be more creative due to enhanced design processes.
To realise the Services 4.0 vision, the TRM has identified Cloud Native Architecture as the heart of the evolving ICM ecosystem, providing easier access to emerging technologies. The TRM also noted that the ICM ecosystem will need to transform itself. About 30 companies and associations have pledged their support for the Cloud Native Architecture by joining the pioneer batch of the SG:Digital Cloud Community to promote the adoption of the architecture.
“Leading business-to-consumer enterprises have already started their Services 4.0 journeys. Businesses of all sizes can benefit from the new technology shifts, and IMDA’s programmes will provide the support to help every business become a digital business”, said Tan Kiat How, IMDA’s Chief Executive.
To support companies’ participation in the Services 4.0 ecosystem, IMDA has initiated the following projects:
GoCloud for ICT SMEs
GoCloud aims to help ICT SMEs move to a Cloud Native architecture. Traditionally, ICT solutions are built on complex and inflexible software architecture. GoCloud will equip ICT SMEs with cloud-native digital capabilities, microservices and DevOps, transforming the way they develop, deploy and deliver applications for the better. GoCloud will be rolled out in early 2019.
IMDA’s PIXEL
PIXEL was launched in 2016 to grow the ICM innovation community through tech and media facilities – previously known as PIXEL Labs and PIXEL Studios. In line with Services 4.0, PIXEL will expand scope of its programmes, with a focus on bringing tech, media and design capabilities to develop customer-centric digital experiences.
PIXEL has identified four new capabilities to support digital innovation for Services 4.0 – design thinking, user interface/user experience, immersive experiences and digital storytelling. These capabilities will be made available to the industry through regular workshops and masterclasses, as well as mentors and coaches for innovation projects.
On top of existing incubation, production and prototyping facilities, PIXEL will outfit two additional labs to facilitate experimentation and testing of digital experiences – an Immersive Experiences Lab and a User Testing Lab. IMDA will also work with strategic partners to bring innovation and acceleration activities and programmes to PIXEL, so that PIXEL provides a physical platform that connects the community with technical resources, expertise and market access. The new PIXEL programmes and facilities will be rolled out from January 2019.
PIXEL has identified four new capabilities to support digital innovation for Services 4.0 – design thinking, user interface/user experience, immersive experiences and digital storytelling. These capabilities will be made available to the industry through regular workshops and masterclasses, as well as mentors and coaches for innovation projects.
On top of existing incubation, production and prototyping facilities, PIXEL will outfit two additional labs to facilitate experimentation and testing of digital experiences – an Immersive Experiences Lab and a User Testing Lab. IMDA will also work with strategic partners to bring innovation and acceleration activities and programmes to PIXEL, so that PIXEL provides a physical platform that connects the community with technical resources, expertise and market access. The new PIXEL programmes and facilities will be rolled out from January 2019.
Digital Services Laboratory (DSL)
The DSL brings together research communities, ICM players and end-users to co-architect and engineer solutions across multiple technology domains right from early-stage to deployment. Mainly comprising engineering and technical talent, the DSL seeks to address industry digitalisation challenges and national strategic interest areas which could benefit from faster intermediation.
DSL also looks to help significant projects overcome barriers including high costs and resources required for industry-scale transformation. DSL will work with the industry to co-develop and accelerate speed-to-market for innovative digital engineering solutions from early stage to deployment. DSL will also work with relevant industry players to propagate successful models to the rest of industry.
Technologies or solutions created by IMDA, such as a suite of artificial intelligence (AI) libraries, can be released as open-source to benefit and share with the ICM ecosystem. Available are the first two:
The National Speech Corpus, announced in November 2017, contains 2,000 hours of locally accented audio and corresponding text transcriptions. There are more than 40,000 unique words including local words such as “Tanjong Pagar”, “ice kachang”, and “nasi lemak”. Request a copy
The Intelligent Sensing Toolbox is an AI algorithm will offer businesses a plug-and-play, open source code which can be quickly adapted and layered on top of existing data analytics systems to help them make better decisions.
2 Singstat – Singapore Economy
3 Ministry of Manpower - Employee distribution by industry
DSL also looks to help significant projects overcome barriers including high costs and resources required for industry-scale transformation. DSL will work with the industry to co-develop and accelerate speed-to-market for innovative digital engineering solutions from early stage to deployment. DSL will also work with relevant industry players to propagate successful models to the rest of industry.
Technologies or solutions created by IMDA, such as a suite of artificial intelligence (AI) libraries, can be released as open-source to benefit and share with the ICM ecosystem. Available are the first two:
The National Speech Corpus, announced in November 2017, contains 2,000 hours of locally accented audio and corresponding text transcriptions. There are more than 40,000 unique words including local words such as “Tanjong Pagar”, “ice kachang”, and “nasi lemak”. Request a copy
The Intelligent Sensing Toolbox is an AI algorithm will offer businesses a plug-and-play, open source code which can be quickly adapted and layered on top of existing data analytics systems to help them make better decisions.
1 The Services and Digital Economy Technology Roadmap (SDE TRM) is available for review at http://www.imda.gov.sg/SDETRM
2 Singstat – Singapore Economy
3 Ministry of Manpower - Employee distribution by industry
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